DARCARS Ford

I came in the other day for a regular maintenance check. My assigned service advisor was Bryanna Tate. She was very friendly, attentive, and knowledgeable. She provided a clear and detailed repair estima My assigned service advisor was Bryanna Tate. She was very friendly, attentive, and knowledgeable. She provided a clear and detailed repair estimate. In discussing the services identified in the repair estimate, she invited questions, and answered respectfully. Some of the necessary work required ordering parts, and a later return for the service. That evening, I received a voice mail from Bryanna informing me the parts had been ordered and delivered, and that I could call back to schedule the service. I appreciate the timely response and her effort to complete the job. More

I came in two weeks ago for an oil change. I was quoted for that. A while later it was found that my fluids and axels needed to be replaced. I was quoted $1338.98 and within 10min the quote ch I was quoted for that. A while later it was found that my fluids and axels needed to be replaced. I was quoted $1338.98 and within 10min the quote changed to $2018.38 with the same description of charges but the axce replacements went from $999.80 to $1678.20. After already being here for about 3 hours I was told that the axles had to be ordered, and if I wanted them overnighted it would be an upcharge of $70. I opted to come back. Looking at the paper work that I recieved I’m not even sure where these quotes came from. I should have only been paying $1088 axels included. Here I am back two weeks later to have the axels replaced. I have been here since 7:54am and it is now 1:30pm with an 8am appointment. People came in after me and left before me. At this second visit I should have only been paying for labor. On 12/11 I was told that I would be looking at $685 and I was told that I could get a discount for my inconvenience. I do have this price on audio. I don’t appreciate being over charged or told my car is almost ready and still having to wait more than an hour after. I still have screenshots of the ridiculous quote changes from my first visit. I will not be back. We will see what my actual bill looks like hopefully soon. Here is an update. I had to pay $862.56 for labor only to have the axles fixed. If this isn’t highway robbery I don’t know what is. Not only was it a inconvenience to have to come back but to have to pay that much for a job that shouldn’t have even taken that long is truly ridiculous. This place is taking advantage of people in the worst way. More

Purchased a truck their over 90 days ago, still no title or license plate. When I try to call and get a hold of someone they never answer or hang up. I can't even drive the truck cause the temp tags are ex or license plate. When I try to call and get a hold of someone they never answer or hang up. I can't even drive the truck cause the temp tags are expired. More

Nobody answers the phone and if they do nobody picks up the extension, such as finance. Called 3 times this morning and someone picked up the phone and immediately hung up. Bought a new 2018 F150 Platinu the extension, such as finance. Called 3 times this morning and someone picked up the phone and immediately hung up. Bought a new 2018 F150 Platinum and Darcars still has not entered the extended warranty information into the system. Truck is in for repairs at a different dealership and I'm having to pay for the repair because Darcars cannot do their job. The worse dealership from day one. More

Brought my car in for update and they messed my engine up. My truck broken down 15 minutes after leaving the shop and I had to towed it back. They now had my truck for 3 months and no work or explanations up. My truck broken down 15 minutes after leaving the shop and I had to towed it back. They now had my truck for 3 months and no work or explanations for it. What make it so bad I have an extended warranty to cover it and they are just ignoring me. Hoping I take it else where the dealership is no good! My worst decision was taking it to DARCARS in Lanham. Service is terrible and now I have to take them to court. Don’t do any business with them, if U want to be happy with service! More

BUYER BEWARE: This dealership's charge for labor is $299/hour, which they told me is "standard for this area." It is NOT. It is roughly 50 percent higher than their competitors. As of 6/26/2023, Lindsa $299/hour, which they told me is "standard for this area." It is NOT. It is roughly 50 percent higher than their competitors. As of 6/26/2023, Lindsay Ford of Wheaton charges $175/hour; Koons Ford of Falls Church charges $165/hour; Ted Britt Ford of Chantilly charges $175/hour; Sheehy Ford-Lincoln of Gaithersburg charges $185/hour, as does Annapolis Ford. Took my car in on a warranty extension involving the transmission control module. They found nothing wrong and charged me $300 for the pleasure. They did wash the car, though, so I guess you could say they took me to the cleaners. More

Excellent experience buying my truck , go see Idrissa Bah he will take good cre of you. he will take good cre of you. More