DARCARS Ford

Mi hijo llevo el carro para servicio por unos sensores no estaban trabajando bien y se tomaron mucho tiempo en arreglarlo y hoy por la mañana fue a recoger el carro porque lo llamaron que ya estaba listo par estaban trabajando bien y se tomaron mucho tiempo en arreglarlo y hoy por la mañana fue a recoger el carro porque lo llamaron que ya estaba listo para recoger resulta que cuando llega la persona encargada de las llaves no llegaba y tuvo que esperar 2horas para que le entregaran el carro tuvimos que cancelar trabajos ya que nuestro carro es una de nuestras herramientas de trabajo por la i responsabilidad de estas personas que trabajan en este lugar More

Customer service is a joke. My a/c wasn't cooling so I told them that and after a $230.00 non-negotiable charge they agreed! Then they charged $470.00 more to charge the system My a/c wasn't cooling so I told them that and after a $230.00 non-negotiable charge they agreed! Then they charged $470.00 more to charge the system. Total $700 which took a week. PLEASE, AVOID THIS DEALER. More

My experience of purchasing a car was excellent, Mr. Habatamu Kassie showed me a warm welcome and good service, finding me a nice car, I really appreciate his good work. Mr. Sean, the sales Manager, als Habatamu Kassie showed me a warm welcome and good service, finding me a nice car, I really appreciate his good work. Mr. Sean, the sales Manager, also help me and very much appreciate him for his excellent job and very professionalism. These two guys light my day and I can refer them to any customer. thank you very much. SAIDA.(customer) More

Took F150 for factory recall. Assumed one day, took 10 days. No return calls or updates i called the Service Manger twice no return calls. Third time was on hold 30 minutes and ca Assumed one day, took 10 days. No return calls or updates i called the Service Manger twice no return calls. Third time was on hold 30 minutes and call was never picked up. I had to physically go back to dealer but worse results More

I had a seamless and good experience purchasing my new vehicle! Abu and his supervisor made sure of it by exceeding my expectations! If you’re in the market for a new car, Abu is your guy! vehicle! Abu and his supervisor made sure of it by exceeding my expectations! If you’re in the market for a new car, Abu is your guy! More

Abu is an outstanding sakes agent! He follows through and as very professional! I highly recommend him for your next purchase! He follows through and as very professional! I highly recommend him for your next purchase! More

I brought my car in to get my airbag fix & the service was awful they didn’t do nothing they said they was going to do & they also spilt brake fluid on my car which made my car smoke i will be filling a l was awful they didn’t do nothing they said they was going to do & they also spilt brake fluid on my car which made my car smoke i will be filling a lawsuit. More

Disappointed. I recently had my 2020 ST Edge serviced for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it home. I noticed the left screen on dash was displaying mph not how I left it, also my brakes felt like they were starting to warp under braking also not how it was left. But the icing on the cake was when I cycled my gauges I saw my MPG was 11 not 25 when I dropped it off. I cannot prove that someone took it for a joyride but with these indicators that mention it is hard for me to think otherwise. I have bought multiple cars from Lanham Ford this is the first I have noticed this type of treatment. That was the last time I'm having my car serviced there. Annapolis Koons Ford will be my new Dealership. This is a warning for anybody else. Check your mileage and MPG before dropping it off. More

I just wanted to drop a line to say how pleasant and courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV in 2013 and she's been the nicest person I've come across in all my visits there. Even thru her mask, I could sense the smile on her face. It was refreshing to have such great customer service, especially in these strange times where it's sometimes difficult to find genuinely nice people. More