DARCARS Ford

Very unorganized, and dishonest staff. Worst car buying expierence that I've ever expierenced. There is a major communication break down between the finance department at DARCARS Lanham Ford, and their Su expierence that I've ever expierenced. There is a major communication break down between the finance department at DARCARS Lanham Ford, and their Subsidiary finance companies. It took over two months to receive my account number, only to discover that the dealership had a totally different number on my contract. Not only that, I was told to make my first payment at the dealership, since I hadn't received my account number in time for the first payment (I did this, ON TIME). Month two rolls around, I still hadn't received anything from the finance company, so I contact the finance dept. at the dealership who gives me an account number, and a number to contact the finance company. Well, I wasn't able to speak to a live person at the time that I called, so I logged into the website that was given to me, put in my account number and other requested information -- and I saw my information on the screen -- I proceed to make my payment (this was the day before my payment was due). Two days later, I receive in the mail a letter for the finance company (dated 13 DAYS prior to the date that I received the letter). This letter had my account number on it (This is the second account number that I have received, for the same contract). Not only did this letter come after my car note was due, the letter also stated that I owed my note for the 1st month, as well as for the 2nd (Remember, I was instructed to pay the first month at the dealership -- and I did ON TIME). I called the number on the letter, only to be connected with someone who was rude, and could barely speak English. He tells me that they have no payment, and that I paid my 2nd month car note on the wrong website, and that I wouldn't receive credit for making my payment until they receive it from Chrysler. I explained to him that, I did what I was supposed to, and instructed to do. I paid both the first and second month payments on time, and I shouldn't be penalized for their lack of organization. I then asked to speak with a Supervisor, and was put on hold and then hung up on, Very Professional, wouldn't you say??? The Finance guy at DARCARS Lanham Ford, seems like he is really trying to get this matter resolved; however, the same stands true with this dealership. No follow-up phone calls, I feel like I have to make several phone calls to get answers. I have had to contact a lawyer, because I will not have my credit tarnished by these crooks. Ooh, and did I mention that the finance guy had yet a THIRD account number listed for my contract (this is absolutely ridiculous)! DARCARS Lanham Ford, could really use some customer service training, I went to Moore Cadillac, with a friend who was purchasing a truck, and we both were treated like royalty. Moore Cadillac is AWESOME, I have referred two people to Moore Cadillac, and both have purchased vehicles, and said that they would defintely purchase from there again. I can't refer anyone to DARCARS, and the person who referred me there, is so sorry that they did. It was Lanham Ford at the time when they purchased their vehicle, they didn't know about how terrible DARCARS reputation was, neither did I until I did my homework (too late)! Maybe others will lie down and take this but not me, I will not allow this to continue to happen, I wouldn't wish this expierence on my worst enemy! Please save yourself the headache, and pass by DARCARS Lanham Ford, go to a dealership where you will be treated with respect, where the Management is HONEST, and where you will get the best deal. Life is a learning experience, and I have truly learned from this mistake. But I am grateful that God is a faithful God, He will turn MESS into a true BLESSING!! The devil is a liar, and the truth will always prevail!! More

Salesmen are very rude and dishonest, including the managers!! They talkl to you like you are 8 yrs old and they are punishing you! We were going over payment options with the manager and after about 1 managers!! They talkl to you like you are 8 yrs old and they are punishing you! We were going over payment options with the manager and after about 10 min. the price went up $3,000!! They tried to say that is was "basic math" and i wasn't paying attention and that I was being rude!!! So with paper and a pen I showed them how to figure out payments and they were in total agreement....then once again the price just kept going up. And while we were sitting there the manager says, "i'll add $500 for extra commission." ARE YOU SERIOUS?!?! All the salesmen do really is stand around and stare at the customers while they wait....absolutely ZERO customer service. We walked out at how badly we were treated. Bottom Line: THEY ARE COOKED DEALERS!!!! AND TOTALLY DISRESPECTFUL. More

Where do we begin? First, the overall dishonesty of our Where do we begin?<br><br>First, the overall dishonesty of our sales representative who was difficult to reach in trying to set an appointment to have Where do we begin?<br><br>First, the overall dishonesty of our sales representative who was difficult to reach in trying to set an appointment to have the second car alarm set up, he said over the phone he would have one of his guys do it in 20 minutes if I gave him 20 bucks cash for lunch.<br><br>Second, the General Manager of the entire store was extremely rude to my wife & I when we were in with financing. We had already laid out how we would be getting a check this week from our credit union to Darcars and the GM comes in rudely and says, that we had to put a deposit down in order to get the car.<br><br>The dealership was also very slow and just played a lot of cat & mouse games in terms of doing a deal with us on the car. Would absolutely NOT recommend (plus, the dealership is difficult to get to and not a great area). More