DARCARS Ford

I have a 2007 F250 ford truck that I purchased new at DarCars Ford in Lanham in Dec of 2006. I recently had it serviced at this dealship for an oil change and tire rotation. Shane is and has always been DarCars Ford in Lanham in Dec of 2006. I recently had it serviced at this dealship for an oil change and tire rotation. Shane is and has always been my service advisor. Once the oil was changed and tire rotation completed I explained to Shane that I had a wobble in the front end of my truck after hitting bumbs in the road. The trucks front wheels would shake after hitting bumbs in the road and continue to shake for several minutes after. Shane asked one of the machanics to test drive the veh. the machanic returned and explained that their was something going on in the front end. I asked if the problem would prevent me from driving the vehicle for a few more days. I was told it was safe to drive so I than made an appointment for a later date to have the front end problem addresed. When I returned I left the truck to be serviced and went home. About two hours later I recieved a call from Shane my service advisor who throughly explaianed the problem with my vehicle and the total cost of the repairs. The total cost of the part and labor was somewhere in the neighborhood of $1100.00. I had to pause for a moment, and I pondered why my ford truck that is only 4 years old and only has 36k miles had such an enormus repair problem. So, being very concerned I asked Shane why my truck which is only 4 years old and very low milage has such a problem and is their anything that he could do about reducing the repair cost. Shane mentioned that he was not sure why the problem had occured but he would speak to his supervisor about some finacial relief. Shane explainded my concerns to Mike the service departments supervisor. Mike contacted me and I expained to him my concern of having to pay for such a masive repair bill when I only have 36k miles and 4yrs on my truck. I also explained that once this repair is completed whats to keep it from recurring and costing me another 1100.00? I explained to Mike that Ford claims to have the longest lasting trucks on the road and that they are built Ford Tough I could see why they last so long if people like me continue to fix all of the problems that may occur at our expience. Mike mentioned that he would do what he could to help me with this costly and untimely repair. Two hours later Mike called me back and explained that I would only have to pay 1/2 of the cost and that Ford Motor Corp. would pay the rest. It is directly because of Shane my Service Advisors professionalism that my complaint was heard and effectivly dealt with. I would like to thank and commend Shane for his exceptional service towards me the customer and his attentive listening to my concerns. He took my concerns to his supervisor Mike and Mike was able to facilatate a resolution. They both should be thanked and commended. Mark A. Wright 9110 Constantine Dr. Fort Washington, MD 20744 240 486-0509 cell More

The Assistant Service Manager Mohammad L. Janneh was awesome. Friendly, polite and professional. Even when I had made an appointment and it didn't show up in the system, he didnt even skip a beat. An awesome. Friendly, polite and professional. Even when I had made an appointment and it didn't show up in the system, he didnt even skip a beat. Answered all my questions and was honest and through. My Ford F150 needed a 15,000 service. I got the impression that the mechanics were well trained, I could see them working on my vehicle and it appears they really gave it a good check. I asked for an fuel filter change and was advised that it was not needed. I was surprised by the honesty. After it was all said and done the price was great, I expected the service to be much more expensive. I will definately be using their service department in the future. More

My husband and I were treated both courteously and My husband and I were treated both courteously and professionally by the entire staff of Darcars Ford in Lanham, Md. Our numerous questions were an My husband and I were treated both courteously and professionally by the entire staff of Darcars Ford in Lanham, Md. Our numerous questions were answered honestly and patiently. Seldom have we enjoyed car shopping as much as we did there at Darcars- Kia. When we two seniors voiced our wish list for enhancing the beauty of the Taurus, the manager showed his graciousness by fulfilling our wishes as a gift to us. What's not to like about the dealership? Since the 2011 Ford Taurus is made and sold in America by Americans and enjoys a very good rating by CONSUMER REPORTS, we know that we have chosen the right automobile and the right automobile dealer, too. E.C & A.J. Corprew More

MY SERVICE AT LANHAM FORD WAS EXCEPTIONALLY WELL. THE MECHANIC(MR. JEFFREY BROWN) EXPLAINED TO ME EVERYHING THAT WAS WRONG WITH MY VEHCICLE. THE MECHANIC WAS VERY KNOWLEDGEABLE IN EXPLANING ALL FACTORS MECHANIC(MR. JEFFREY BROWN) EXPLAINED TO ME EVERYHING THAT WAS WRONG WITH MY VEHCICLE. THE MECHANIC WAS VERY KNOWLEDGEABLE IN EXPLANING ALL FACTORS OF MY VEHICLE. I WISH THEY WOULD HAVE MANY OTHER MECHANICS LIKE MR. BROWN OUT THERE. THIS EMPLOYEE DESERVES TO BE RECOGNIZED ON A FANTASTIC JOB WELL DONE...!!! More

I had a really great experience at this dealership. Samuella was very willing to work within my budget and get me the best car I could get for a very reasonable price. This is my first car and I will Samuella was very willing to work within my budget and get me the best car I could get for a very reasonable price. This is my first car and I will definitely return to DARCARS when I'm buying my next one. More

Russell and Ramin met me as I entered the showroom. Their greeting was very warm. I felt as if I was at home. No pressure,just a question. What vehicle do you want and what do you want in it? The vehicle, a greeting was very warm. I felt as if I was at home. No pressure,just a question. What vehicle do you want and what do you want in it? The vehicle, a 2011 Ford Explorer with the equipment I requested wasn't on the lot. An order form was made out. The Explorer arrived a month later. I took delivery a week after arrival. The financing and paperwork went so smooth and quick I was dazed. This is the best experience I've ever had buying a car. I also recieved a great assist from Marcel Green. Marcel resolved a problem with my phone in order to sync to the Explorer. Big thanks to Marcel. More

My choice of Darcars was based on the company's reputation, which I found to be well earned. Samuella and Dk were so much fun to work with -- efficient and professional but also with great senses reputation, which I found to be well earned. Samuella and Dk were so much fun to work with -- efficient and professional but also with great senses of humor and friendliness. It was late in the evening and they were as fresh as first thing in the morning --- awesome. They both get my highest rating in every respect. In addition, everyone on the sales floor was attentive and helpful and I had a very good prior telephone conversation with Ariana. I knew I wanted to buy my car, so Samuella really wasn't able to practice her obviously considerable sales skills, but she guided me to the model I really wanted, and I am very satisfied with my new car. I did return the following morning to change some paperwork, and this was done very graciously and expeditiously. The dealership is awesome and I would recommend it and intend to buy my next car there. My only disappointment is that I didn't get to meet Tammy Darvish, who is one of my role models. More

I had my Winstar towed to Darcars because my power steering went bad. (I had my power steering pump replaced less than two months earlier). I was told that the power steering pressure hose melted on steering went bad. (I had my power steering pump replaced less than two months earlier). I was told that the power steering pressure hose melted on the exhaust pipe and that I needed my rack and pinion replaced because it had burned out due to the lack of power steering fluid. I was quoted $1,498.85 to repair. I tried to explain that I just had the power steering pump replaced and that the hose must have come off due to faluty replacement of the hose when the pump was replace. But in his words he "didn't want to place blame." So I called the place where I first had the pump replaced and told them of the repairs they said to replace a rack and pinion and pressure hose shouldn't cost more than $1,000.00. I paid the $100.00 to Darcars for diagnosing the repair and I had to pay $150.00 to have the van towed a second time. As it turned out only the hose needed to be replaced. The rack and pinion was fine (I didn't drive the van after the hose burst) and I ended up having to pay $500.00 for the repair. I don't think Darcars looked at the rack and pinion they just saw an opportunity to over charge for a repair that was not needed. And just like the other reviews the shop was very disorganized and the employees were not very professional. I certainly feel sorry for all the people who do business with Darcars Ford in Lanham. I'm sure I'm not the first (nor the last) consumer who is being over charged and charged for repairs that are not needed. More

Very unorganized, and dishonest staff. Worst car buying expierence that I've ever expierenced. There is a major communication break down between the finance department at DARCARS Lanham Ford, and their Su expierence that I've ever expierenced. There is a major communication break down between the finance department at DARCARS Lanham Ford, and their Subsidiary finance companies. It took over two months to receive my account number, only to discover that the dealership had a totally different number on my contract. Not only that, I was told to make my first payment at the dealership, since I hadn't received my account number in time for the first payment (I did this, ON TIME). Month two rolls around, I still hadn't received anything from the finance company, so I contact the finance dept. at the dealership who gives me an account number, and a number to contact the finance company. Well, I wasn't able to speak to a live person at the time that I called, so I logged into the website that was given to me, put in my account number and other requested information -- and I saw my information on the screen -- I proceed to make my payment (this was the day before my payment was due). Two days later, I receive in the mail a letter for the finance company (dated 13 DAYS prior to the date that I received the letter). This letter had my account number on it (This is the second account number that I have received, for the same contract). Not only did this letter come after my car note was due, the letter also stated that I owed my note for the 1st month, as well as for the 2nd (Remember, I was instructed to pay the first month at the dealership -- and I did ON TIME). I called the number on the letter, only to be connected with someone who was rude, and could barely speak English. He tells me that they have no payment, and that I paid my 2nd month car note on the wrong website, and that I wouldn't receive credit for making my payment until they receive it from Chrysler. I explained to him that, I did what I was supposed to, and instructed to do. I paid both the first and second month payments on time, and I shouldn't be penalized for their lack of organization. I then asked to speak with a Supervisor, and was put on hold and then hung up on, Very Professional, wouldn't you say??? The Finance guy at DARCARS Lanham Ford, seems like he is really trying to get this matter resolved; however, the same stands true with this dealership. No follow-up phone calls, I feel like I have to make several phone calls to get answers. I have had to contact a lawyer, because I will not have my credit tarnished by these crooks. Ooh, and did I mention that the finance guy had yet a THIRD account number listed for my contract (this is absolutely ridiculous)! DARCARS Lanham Ford, could really use some customer service training, I went to Moore Cadillac, with a friend who was purchasing a truck, and we both were treated like royalty. Moore Cadillac is AWESOME, I have referred two people to Moore Cadillac, and both have purchased vehicles, and said that they would defintely purchase from there again. I can't refer anyone to DARCARS, and the person who referred me there, is so sorry that they did. It was Lanham Ford at the time when they purchased their vehicle, they didn't know about how terrible DARCARS reputation was, neither did I until I did my homework (too late)! Maybe others will lie down and take this but not me, I will not allow this to continue to happen, I wouldn't wish this expierence on my worst enemy! Please save yourself the headache, and pass by DARCARS Lanham Ford, go to a dealership where you will be treated with respect, where the Management is HONEST, and where you will get the best deal. Life is a learning experience, and I have truly learned from this mistake. But I am grateful that God is a faithful God, He will turn MESS into a true BLESSING!! The devil is a liar, and the truth will always prevail!! More

Salesmen are very rude and dishonest, including the managers!! They talkl to you like you are 8 yrs old and they are punishing you! We were going over payment options with the manager and after about 1 managers!! They talkl to you like you are 8 yrs old and they are punishing you! We were going over payment options with the manager and after about 10 min. the price went up $3,000!! They tried to say that is was "basic math" and i wasn't paying attention and that I was being rude!!! So with paper and a pen I showed them how to figure out payments and they were in total agreement....then once again the price just kept going up. And while we were sitting there the manager says, "i'll add $500 for extra commission." ARE YOU SERIOUS?!?! All the salesmen do really is stand around and stare at the customers while they wait....absolutely ZERO customer service. We walked out at how badly we were treated. Bottom Line: THEY ARE COOKED DEALERS!!!! AND TOTALLY DISRESPECTFUL. More