DARCARS Ford

This dealership has the perfect team in place,from the sales team of Samuella and Ramin, the finance assistance from AK, and the body shop follow up by Ryan. You couldn't wish for a better experience fro sales team of Samuella and Ramin, the finance assistance from AK, and the body shop follow up by Ryan. You couldn't wish for a better experience from this dealership. Samuella personally followed up on the sale. We discovered a wee ding in the car before driving it off the lot, and Ramin arranged to have her taken care of and gave me his own car as a "loaner" overnight. Ryan followed up once the car was ready, and was as pleasant an individual as you could wish for. If I were to rate out of FIVE STARS they would get ***** Thank you! Arthur Scott and Patrick Holford More

It was a pleasure doing business with Samuella Betts, and the rest of the DARCAR team. I knew just what I wanted when I went in, and the DARCAR team worked very hard to make sure I got what I wanted, within the rest of the DARCAR team. I knew just what I wanted when I went in, and the DARCAR team worked very hard to make sure I got what I wanted, within my budget. Everyone was very nice, and extremely thurough and helpful. This is the second automobile I have purchased from DARCAR and will continue to do so in the future. More

i took my mustang in for servicing and everything was checked and brought to my attention for service faster than i thought it would, they let me know what and how much it would cost, i got the work done checked and brought to my attention for service faster than i thought it would, they let me know what and how much it would cost, i got the work done right, clean and ready to go without staying all day, even the wait area was good, i will never have a problem coming back More

I have a 2007 F250 ford truck that I purchased new at DarCars Ford in Lanham in Dec of 2006. I recently had it serviced at this dealship for an oil change and tire rotation. Shane is and has always been DarCars Ford in Lanham in Dec of 2006. I recently had it serviced at this dealship for an oil change and tire rotation. Shane is and has always been my service advisor. Once the oil was changed and tire rotation completed I explained to Shane that I had a wobble in the front end of my truck after hitting bumbs in the road. The trucks front wheels would shake after hitting bumbs in the road and continue to shake for several minutes after. Shane asked one of the machanics to test drive the veh. the machanic returned and explained that their was something going on in the front end. I asked if the problem would prevent me from driving the vehicle for a few more days. I was told it was safe to drive so I than made an appointment for a later date to have the front end problem addresed. When I returned I left the truck to be serviced and went home. About two hours later I recieved a call from Shane my service advisor who throughly explaianed the problem with my vehicle and the total cost of the repairs. The total cost of the part and labor was somewhere in the neighborhood of $1100.00. I had to pause for a moment, and I pondered why my ford truck that is only 4 years old and only has 36k miles had such an enormus repair problem. So, being very concerned I asked Shane why my truck which is only 4 years old and very low milage has such a problem and is their anything that he could do about reducing the repair cost. Shane mentioned that he was not sure why the problem had occured but he would speak to his supervisor about some finacial relief. Shane explainded my concerns to Mike the service departments supervisor. Mike contacted me and I expained to him my concern of having to pay for such a masive repair bill when I only have 36k miles and 4yrs on my truck. I also explained that once this repair is completed whats to keep it from recurring and costing me another 1100.00? I explained to Mike that Ford claims to have the longest lasting trucks on the road and that they are built Ford Tough I could see why they last so long if people like me continue to fix all of the problems that may occur at our expience. Mike mentioned that he would do what he could to help me with this costly and untimely repair. Two hours later Mike called me back and explained that I would only have to pay 1/2 of the cost and that Ford Motor Corp. would pay the rest. It is directly because of Shane my Service Advisors professionalism that my complaint was heard and effectivly dealt with. I would like to thank and commend Shane for his exceptional service towards me the customer and his attentive listening to my concerns. He took my concerns to his supervisor Mike and Mike was able to facilatate a resolution. They both should be thanked and commended. Mark A. Wright 9110 Constantine Dr. Fort Washington, MD 20744 240 486-0509 cell More

The Assistant Service Manager Mohammad L. Janneh was awesome. Friendly, polite and professional. Even when I had made an appointment and it didn't show up in the system, he didnt even skip a beat. An awesome. Friendly, polite and professional. Even when I had made an appointment and it didn't show up in the system, he didnt even skip a beat. Answered all my questions and was honest and through. My Ford F150 needed a 15,000 service. I got the impression that the mechanics were well trained, I could see them working on my vehicle and it appears they really gave it a good check. I asked for an fuel filter change and was advised that it was not needed. I was surprised by the honesty. After it was all said and done the price was great, I expected the service to be much more expensive. I will definately be using their service department in the future. More

My husband and I were treated both courteously and My husband and I were treated both courteously and professionally by the entire staff of Darcars Ford in Lanham, Md. Our numerous questions were an My husband and I were treated both courteously and professionally by the entire staff of Darcars Ford in Lanham, Md. Our numerous questions were answered honestly and patiently. Seldom have we enjoyed car shopping as much as we did there at Darcars- Kia. When we two seniors voiced our wish list for enhancing the beauty of the Taurus, the manager showed his graciousness by fulfilling our wishes as a gift to us. What's not to like about the dealership? Since the 2011 Ford Taurus is made and sold in America by Americans and enjoys a very good rating by CONSUMER REPORTS, we know that we have chosen the right automobile and the right automobile dealer, too. E.C & A.J. Corprew More

MY SERVICE AT LANHAM FORD WAS EXCEPTIONALLY WELL. THE MECHANIC(MR. JEFFREY BROWN) EXPLAINED TO ME EVERYHING THAT WAS WRONG WITH MY VEHCICLE. THE MECHANIC WAS VERY KNOWLEDGEABLE IN EXPLANING ALL FACTORS MECHANIC(MR. JEFFREY BROWN) EXPLAINED TO ME EVERYHING THAT WAS WRONG WITH MY VEHCICLE. THE MECHANIC WAS VERY KNOWLEDGEABLE IN EXPLANING ALL FACTORS OF MY VEHICLE. I WISH THEY WOULD HAVE MANY OTHER MECHANICS LIKE MR. BROWN OUT THERE. THIS EMPLOYEE DESERVES TO BE RECOGNIZED ON A FANTASTIC JOB WELL DONE...!!! More

I had a really great experience at this dealership. Samuella was very willing to work within my budget and get me the best car I could get for a very reasonable price. This is my first car and I will Samuella was very willing to work within my budget and get me the best car I could get for a very reasonable price. This is my first car and I will definitely return to DARCARS when I'm buying my next one. More

Russell and Ramin met me as I entered the showroom. Their greeting was very warm. I felt as if I was at home. No pressure,just a question. What vehicle do you want and what do you want in it? The vehicle, a greeting was very warm. I felt as if I was at home. No pressure,just a question. What vehicle do you want and what do you want in it? The vehicle, a 2011 Ford Explorer with the equipment I requested wasn't on the lot. An order form was made out. The Explorer arrived a month later. I took delivery a week after arrival. The financing and paperwork went so smooth and quick I was dazed. This is the best experience I've ever had buying a car. I also recieved a great assist from Marcel Green. Marcel resolved a problem with my phone in order to sync to the Explorer. Big thanks to Marcel. More

My choice of Darcars was based on the company's reputation, which I found to be well earned. Samuella and Dk were so much fun to work with -- efficient and professional but also with great senses reputation, which I found to be well earned. Samuella and Dk were so much fun to work with -- efficient and professional but also with great senses of humor and friendliness. It was late in the evening and they were as fresh as first thing in the morning --- awesome. They both get my highest rating in every respect. In addition, everyone on the sales floor was attentive and helpful and I had a very good prior telephone conversation with Ariana. I knew I wanted to buy my car, so Samuella really wasn't able to practice her obviously considerable sales skills, but she guided me to the model I really wanted, and I am very satisfied with my new car. I did return the following morning to change some paperwork, and this was done very graciously and expeditiously. The dealership is awesome and I would recommend it and intend to buy my next car there. My only disappointment is that I didn't get to meet Tammy Darvish, who is one of my role models. More