DARCARS Ford

Untrustworthy Dealership On 12/3/2016. We put a deposit on a 2013 Toyata Prius C one in Metallic Blue to prevent it from being sold before we could get a check from our credit On 12/3/2016. We put a deposit on a 2013 Toyata Prius C one in Metallic Blue to prevent it from being sold before we could get a check from our credit union. We returned on 12/04/2016 to receive a purchase order to give to our credit union. We should mention the car we went to purchase was falsely listed as a 2013 Prius C two. After investigating the VIN, we learned that the car was a 2013 Prius C one. The car was sold to a person willing to pay more on 12/6/2016. Darcars sold this vehicle while still holding our $500 deposit. We were not notified. We learned of this transaction on 12/7/2016 when we arrived to purchase the car. We had to initiate the process of our deposit being refunded back to us. We still have not received our deposit back as of 12/7/2016 and a check will be sent in the mail. We are still consulting with whomever we can to see if what Darcars of Lanham has done is legal. We are writing letters to all that we can to inform the proper authorities of what has transpired. As of now, I am writing reviews on every forum I can to ensure that before anyone comes here, they understand the kind of operation this dealership is running. If you can, do not purchase from this dealership. If you must, do not give them any of your money until you have the keys in your hand. Even then, the car may be sold before you step out the door. More

Service department sucks! I took my Ford Explorer to Lanham Ford service department for repairs and when I picked it up nothing had changed. By the time I got my car home 5 mil I took my Ford Explorer to Lanham Ford service department for repairs and when I picked it up nothing had changed. By the time I got my car home 5 miles away, the exact same problem that I reported to the service department was happening again. I couldnt use my car. I took the car back to them and they acknowledged that for the 1300+ bill they didnt fix the problem. I had to rent a car for a week and picked up the car again. I noticed a loose large screw and nut between the wind shield and hood. The next day on my way to work the car again had the same problem and stopped in the middle of the road. So dangerous. Lanham Ford wont take responsibility. Rented a car for 2 weeks. Found a new mechanic who diagnosed the problem and fixed it. The new mechanic said the problem was easy to identify a d not as costly as all of the charges I was billed by Lanham Ford. Lanham Ford won't refund my money. The service manager was no help and the general manager ignores my calls. It is the worst Ford service department I have used in 10 years owning my Ford. I am filing a law suit against them for my costs and damages. More

In and out My experience was great. The guy Thomas whitehead helped me. He didn't play any games. He was straightforward and honest. He answered all my questions My experience was great. The guy Thomas whitehead helped me. He didn't play any games. He was straightforward and honest. He answered all my questions, and I had a lot of questions. 👍🏾👍🏾 More

Troubles My experience as a "whole." The first time I called and told Jennifer I have a 2008 Ford Escape Hybrid with a bad Hydraulic Control Unit (HCU) and My experience as a "whole." The first time I called and told Jennifer I have a 2008 Ford Escape Hybrid with a bad Hydraulic Control Unit (HCU) and she quoted me $2200. I called back an hour later to confirm a 2nd time before bringing the vehicle in and Mike (service dept. manager) advised that it would be between $2200-$2900 (he later advised he was using Jennifer's quote). I took my vehicle there on October 5th and was advised it would cost $2750 by Joyce (after they looked at the vehicle), I advised to go ahead and fix the vehicle. October 14th, Friday afternoon before I was suppose to pick up on Monday, I received a call saying oops "sorry we got the wrong part, we got the part for a Ford Escape non-hybrid." Now they advised it would cost $6200. I ask to speak to Joyce's supervisor and after a great deal of struggle to get there, Mike called me back. Mike acknowledged that a mistake, or 2, or 3, was made and stated that he could not honor the original price given "as he could not stay in business that way." However, he offered a 10% discount to bring the total to around $5200. I asked if he could bring the vehicle to my house, as I did not want to pay a company like this, and he drove it to my house for me. That Sunday, October 16th, Andrew the GM at Darcars Ford called me. Andrew was by far the most professional individual that I had spoken with at Darcars. Andrew apologized and advised that he had been there for many years and that he wanted to work with me to fix the issue with the vehicle. Andrew got everybody working together at Ford and at Darcars and came up with a solution to the issue. Additionally, Andrew got me in a rental, as one of the most frustrating aspects was not having a vehicle for so long to get my daughter to daycare and to get to work. In the end, with Andrew's assistance, they were able to purchase a used HCU and get the total down to $3,250. Additionally, they worked with me to set up a Ford Credit Card to pay for the service. I believe the $3250, was not representative of someone coming in to the dealership to get the part fixed, rather was solely based on the fact that I had received so many quotes and prices before getting it fixed. In the end, I would have to consider more in-depth weather I would return. If I was working with Andrew, no doubt; however, I didn't have a great or even good experience with many of the Service Dept. representatives, including the management team. More

Devine Intervention Thomas's personality and dedicated attitude was so inspiring I launched out trusted his judgment Thomas gave 100%I got a2016 7miles well my best frien Thomas's personality and dedicated attitude was so inspiring I launched out trusted his judgment Thomas gave 100%I got a2016 7miles well my best friends saw my car asked about Thomas Whitehead !! My Friends well Thanks they PURCHASED a 2017 Yasss so What can I say I Love Dacars but Thomas YOU'RE#AMAZING I love my Thomas 😄😅😅Best Salesman a heartfelt experience More

A Great Man and Hardworker Thomas whitehead is a very hardworking and patient man this was the greatest experience of my life when it comes to dealing with cars this man really Thomas whitehead is a very hardworking and patient man this was the greatest experience of my life when it comes to dealing with cars this man really needs a raise or something special because he is phenomenal and every company doesn't have a man like this treat him with great respect because he makes the company grow and go far he is a once in a life time employee More

Happy Lady The car that I purchased, is my very first car! Mr. Thomas Whitehead, made the experience as memorable, and as smooth as possible. Very happy with the The car that I purchased, is my very first car! Mr. Thomas Whitehead, made the experience as memorable, and as smooth as possible. Very happy with the selection I've made! More

Wonderful satisfying respectful Mr. Thomas and Mr. Sean were absolutely amazing. They were respectful, honest, PATIENT (with us and our questions), and courteous. They were aware of Mr. Thomas and Mr. Sean were absolutely amazing. They were respectful, honest, PATIENT (with us and our questions), and courteous. They were aware of our needs and attempted to take care of those needs and succeeded beautifully. I would most definitely recommend THIS location (for DARCARS)... I am so glad that Mr. Thomas was working late that night on building potential customers (thanks facebook messenger 😀)because we wouldn't have had the courage to try to talk to a real dealership on our own. Their customer service was so great that I'm not bothered by the fact that the car is red.. Hahaa I hate red, BLUE is my favorite color.. But you guys were great I both commend and appreciate your hard and diligent work!!!!! More

Great Experience We have all heard horror stories about car buying but that was definitely NOT my experience at Darcars Ford. My salesman, Mr. Thomas Whitehead, was v We have all heard horror stories about car buying but that was definitely NOT my experience at Darcars Ford. My salesman, Mr. Thomas Whitehead, was very patient answering each and every question I had. While I thought I did my homework, he enlightened me on some additional perks that totally sold me on my vehicle of choice and as a 1st time buyer you couldn't ask for more. I had great customer service and at no time did I feel pressured. More

Need a new car My car salesman was outstanding no hassle no problem and his sales manager man they were unbelievable they did a outstanding job above and below is m My car salesman was outstanding no hassle no problem and his sales manager man they were unbelievable they did a outstanding job above and below is mean I left there the happy and satisfied they got just what I was looking for More