Crossroads INFINITI of Raleigh

This dealership is the best. This is our 3rd Infiniti and you can't beat the quality you get for the money. Gary, Kolter, and Chris were all great to work with. You feel like family when you are there and th you can't beat the quality you get for the money. Gary, Kolter, and Chris were all great to work with. You feel like family when you are there and the new dealership is pretty awesome. We are enjoying our new M37S and can't thank these guys enough for the great service they have provided us. You will not be disappointed with this dealership. PROMISE. More

I visited Crossroads Infiniti 3 years ago to purchase my first G37 Coupe. I was reluctant to deal with them because of my past experiences with the dealership at that time. The salesperson I spoke with ov first G37 Coupe. I was reluctant to deal with them because of my past experiences with the dealership at that time. The salesperson I spoke with over the phone was surprised to learn that I refused to go to Raleigh to look at any cars. I had actually planned on making the trip to South Carolina instead. Gary was so professional and pleasant to speak with that he changed my mind and I wound up taking the trip to Raleigh instead. 3 years later I have leased my 2nd vehicle with Gary and Crossroads Infiniti. Every single person I have dealt with since that time has been outstanding and nothing but the best. A professional atmosphere with kind and cordial people that are willing to work with individuals to make a great deal happen. The only reason I would not return to Crossroads Infiniti would be if I decided that my next vehicle would not be an Infinit. Even then I might entertain the idea of other brands from that dealership though. More

Very good overall experience! Everyone was very friendly and eager to help out in any way possible. The dealership was very nice. The only negative was the wait to finish the deal with the Finance Dept. and eager to help out in any way possible. The dealership was very nice. The only negative was the wait to finish the deal with the Finance Dept. More

The dealership as a whole and especially the salesperson, Claude Blanton, made this car shopping experience pleasant as compared to experiences at other dealerships over the past few years. We were greeted c Claude Blanton, made this car shopping experience pleasant as compared to experiences at other dealerships over the past few years. We were greeted cordially at the door and began talking about what we wanted and needed in a new vehicle. We were unfamiliar with the Infiniti brand and were given an overview of the vehicles produced and statistics on their performance reviews and ratings by well-known publications. My wife and I took a test drive of two models with the salesperson. The salesperson gave excellent instructions on how to operate many of the car features with which we were unfamiliar. We were allowed to drive on both city streets and expressway to get the feel of the vehicle. Wherever we wanted to drive was acceptable versus how some dealerships have a designated circle of street where they allow you to perform the test drive. We had stated we were only trying to obtain information that day and did not need to purchase immediately. The salesperson respected this statement and did not go into a high pressure sales pitch. He did ask if we would be trading a vehicle and we responded we were unsure. He offered to have the vehicle evaluated for a trade-in value. While waiting for the evaluation, we were asked if we wanted to take home a car for the remainder of the day and return it the following day to get a better feel for how the car handled. We declined. The follow-up by the salesperson was great, Claude let us know he was there to answer questions and reminded us of the offer to take a vehicle for a day. Again there was no pressure to close a sale. When I returned to the dealership to make my purchase, the experience again was cordial and stress-free. Sales manager, Yuri and business manager, Chris were also easy to work with. Since owning the car, we have had some technical questions on how to operate some of the features. Claude has always been eager to assist with answers and instructions. The excellent customer service continues after the deal was concluded. More

Rob was extremely helpful throughout the sales process. He never pressured for sale, just helped to inform and offer anything needed to assist in my decision. I appreciated his approach and helpfullness. He never pressured for sale, just helped to inform and offer anything needed to assist in my decision. I appreciated his approach and helpfullness. More

Inifinti automobiles basically sell themselves. Once you have driven one, it is hard to overlook it. This was our second Infiniti that we have leased. Our sales associate, Jermaine Street, was the perfect have driven one, it is hard to overlook it. This was our second Infiniti that we have leased. Our sales associate, Jermaine Street, was the perfect combination. He was not pushy and very friendly. We felt that he worked for us and not just tried to make sure that he sold a car. It was a pleasure dealing with him. The new dealership is beautiful and the location is much better. Buying/leasing a car can be a very stressful experience, I left last night stress-free. Thank you Jermaine for all of your hard work. You are an asset to the Infiniti team. Overall we left with a beautiful automobile and we feel that we received excellent customer service and to top it all off we know we received an excellent deal. More

Gary Feldman, the sales manager and finance manager were all great to work with. We negotiated a very fair price without high pressure tactics or badgering. They showed me all over the facility and answere all great to work with. We negotiated a very fair price without high pressure tactics or badgering. They showed me all over the facility and answered all my questions. Gary was great on the test drive. He let me drive the car on the highway and back roads, without me feeling like he was rushing to get it over with. With such a big purchase it is nice to get some extra time behind the wheel. Gary also introduced me to the owner Paul Clements who sat done and talked with me for 15-20 minutes. Overall it was more like hanging out with extended family than buying a car...they really make you feel at home. More

I recently had another very positive experience with Crossroads Infiniti, this time with Gary Feldman. I purchased a new G37S earlier this month, following a couple of pleasant, low pressure, informati Crossroads Infiniti, this time with Gary Feldman. I purchased a new G37S earlier this month, following a couple of pleasant, low pressure, informative interactions with Gary. I found Gary and others at the dealership to be patient, easy to work with, and professional. Having owned an Infiniti previously, I expected nothing less...and I was not disappointed. I would highly recommend Gary and Crossroads Infiniti to anyone. More

My wife and I bought an Infiniti from crossroads about 8 years ago and were so pleased with the car and the service this dealer provided that when the time came to buy another car, we decided to come back a years ago and were so pleased with the car and the service this dealer provided that when the time came to buy another car, we decided to come back and see what kind of a deal we could get. Rob Musso greeted us at the door and turned out to be the best salesperson we've ever worked with. He had tireless patience, was very mindful of our time, very informed and truly interested in us getting the kind of car that would make us happy. A week after meeting Rob, I'm typing this note with a wonderful car in my garage that that I have absolutely no regrets about buying. Though Rob was the primary person we dealt with, I would be remiss in not also noting the great service that Chris, the business manager, and Coulter, the sales manager, provided us. More

Working with Rob and Julie was an absolute pleasure! They were extremely helping and working with me on my goal to find the right new car. I worked with Rob first and we drove a few cars to get the feel, I w were extremely helping and working with me on my goal to find the right new car. I worked with Rob first and we drove a few cars to get the feel, I was then able to lock in what I wanted. After I digested all the information I came back a third time and Rob and Julie were as pleasant as the moment I stepped foot at the dealer the week before. Never once did I feel rushed through the process. Julie was there on the third day and she was fantastic, going over more details, making sure I was comfortable with my decision and that it was the right car. After the purchase they want over the car in great detail making sure when I drove off the lot that I knew what was going on. This truly was the best experience with a dealership I have ever had! More