Crossroads INFINITI of Raleigh

Last fall, '10, my neighbor purchased a new QX and I just loved it. Her husband casually mentioned it to Chris Biggs (GM) at Crossroads Infiniti and he contacted me and arranged a test drive. While I was a loved it. Her husband casually mentioned it to Chris Biggs (GM) at Crossroads Infiniti and he contacted me and arranged a test drive. While I was a few months away from being ready to make a purchase (in a lease), Chris was unbelievable! He didn't pressure, push, or bug us, he was so patient, and accommodating! I started looking/researching vehicles that I wanted to test drive and for the value, the Infinity QX just kept coming up on top. Things that were standard options on the QX were costly upgrade options on the comparable models. Chris communicated w/me the way that "worked" for me (via texting/email)! The purchase process was the quickest, easiest and truly hassle free. I'm serious, it was 1-2-3, not an all day process of going back and forth! On my way to get my new QX I got a call about a death of a friend-and Chris was patient w/me and fact that I was preoccupied, he hit the "high-spots" of the QX w/my 11 yr. old son and offered to go back through car when we got back or I could text him if any questions came up. Chris made a point to introduce me to the Service Mgr., (I felt so important). I had met Paul (owner) on a previous visit and he remembered me by name and was so warm and friendly! I cannot say enough about Chris Biggs, his customer service, product knowledge, he's just awesome! Oh and...I absolutely love, love my QX! More

This is our second purchase from Crossroads, and I cannot say enough great things about every aspect of their sales process, and follow-on service. they are simply the best. For people that know me, I am ver say enough great things about every aspect of their sales process, and follow-on service. they are simply the best. For people that know me, I am very hard to please, and customer service is at the top of my list. they exceed my expectations, period, and would highly recommend them to anyone looking to purchase an Infiniti More

This dealership is actually called Infiniti of Raleigh, not Leith Infiniti.<br><br>I drove up to this dealership in my pickup (I had just sold a 2003 SMG BMW M3 and was interested in the FX45s). The salesm not Leith Infiniti.<br><br>I drove up to this dealership in my pickup (I had just sold a 2003 SMG BMW M3 and was interested in the FX45s). The salesman asked how he could help me and when I told him I was interested in the FX45, he glanced over at my pickup and told me that he was going to be busy in a couple minutes. I reminded him that he just asked me how he could help me and that it made no sense to change his tune like that. He took me outside and then told me that all the salesmen are really busy today and that perhaps I should come back another day. <br><br>I could not believe what I was hearing. Here there was, a minimum wage salesman judging me by what I drive. I may have a lot of money but I defiantly do not flaunt it and I defiantly do not judge others by what they have. Anyway, I scolded him properly and let him know exactly how pathetic his behavior was. <br><br>I began to drive away but promptly returned to speak to his manager. The manager was much better, though I can only wonder if that was after I told him I had just sold a 60K dollar car. <br><br>This dealership showed amazingly poor taste and I would rather drive 100 miles to another dealer than ever deal with that kind of trash again. <br><br>A truly pathetic dealership.<br> More