Crossroads INFINITI of Raleigh

We were very pleased with the service we got at Crossroads Infiniti. Jermaine Street went out of his way to let us drive 3 different vehicles before we made our decision. We are very pleased with Crossroads Infiniti. Jermaine Street went out of his way to let us drive 3 different vehicles before we made our decision. We are very pleased with our Infiniti G37 sport and like it more each time we drive it. All the people we met there at this dealer were very friendly and we will certainly recommend them to anyone interested in an Infiniti. Jermaine was most helpful when delivering our vehicle as there were so many things that were not familar to us - he did a great job!! More

Purchased the 2012 Infinite EX35. Chris Hawk was our sales consultant. He provided excellent service and was extremely helpful with our trade-in. He is very friendly, very knowledgeable, and made the sales consultant. He provided excellent service and was extremely helpful with our trade-in. He is very friendly, very knowledgeable, and made the entire purchase experience a joy. He has contacted us days after the purchase to address any issues(none to address)and has indicated that he is only a phone call away if we need anything. I highly recommend Chris and Crossroads Infinite to all potential buyers. More

I received the best consumer service from Julie Doering that I have ever received from a sale representative. She is an outstanding sales person I would recommend her to all of my friends and family. Very that I have ever received from a sale representative. She is an outstanding sales person I would recommend her to all of my friends and family. Very professional and I enjoyed during bisiness with her as well as Crossroads Infiniti. More

Gary, Yuri and Chris was very professional and courteous. We never felt any pressure, and everyone was willing to work with us to get the car that we wanted in the color we wanted and with the options we wan We never felt any pressure, and everyone was willing to work with us to get the car that we wanted in the color we wanted and with the options we wanted (despite it being a brand new model). Gary was very helpful, never pushy, and knew a lot about the JX. His sense of humor was appreciated as well. More

I had a great experience buying my JX35 from CrossRoads Infiniti! The entire team (Julie, Kolter, Yuriy and Chris) were friendly, professional and didn't stop until I had the deal that I was happy with. T Infiniti! The entire team (Julie, Kolter, Yuriy and Chris) were friendly, professional and didn't stop until I had the deal that I was happy with. The entire process was very straightforward, and enjoyable. I would highly recommend them and I look forward to seeing them for all my service work! More

Had a fantastic experience purchasing new car. Worked with Julie Doering and she was an absolute pleasure to deal with. Provided all details needed and negotiated a fair deal for us. During process met with Julie Doering and she was an absolute pleasure to deal with. Provided all details needed and negotiated a fair deal for us. During process met Sales Manager and General Manager as well as working with finance staff. Everyone made this experience top notch and I truly felt like I was being treated as a valued customer. More

Absolutly the WORST customer service I have ever experienced. Test drove a used car on their lot and had negotiated a deal. Went the very next morning to sign the paperwork to purchase the vehicle. experienced. Test drove a used car on their lot and had negotiated a deal. Went the very next morning to sign the paperwork to purchase the vehicle. Was told it was out on a test drive. The manager, Kolter called the people on the test drive and made a deal with them while we were waiting in the showroom! I have never been to a more shady dealership in my life. I was warned by a colleague that crossroads Infiniti was sketchy and had poor customer service, wish I would have listened before I wasted my time! I will never buy a vehicle from this dealer. More

I wish I could leave them 0 stars. Do not trust this Infiniti Retail location or be blinded by their nice smiles and friendly atmosphere. At the end of the day these salesmen are trying to sell cars not Infiniti Retail location or be blinded by their nice smiles and friendly atmosphere. At the end of the day these salesmen are trying to sell cars not be your friend or leave you with a "truly exceptional experience" as they say. Make sure you read and reread everything and ask questions especially when dealing with Kolter Kesler one of the managers there. I am posting this review so that no one learns the same $15,000 lesson I had to learn not to mention that a week after I left this place I ended up with a $1500 bill because the tail gate stopped working on my truck and a piece they told me would cost $150 cost me near $600. STAY AWAY and buy your car from another dealership. More

I had an amazing experience at Crossroads Infiniti. The showroom is brand new and is immaculately maintained with large windows to provide natural lighting, and is complimented with recess lighting. There showroom is brand new and is immaculately maintained with large windows to provide natural lighting, and is complimented with recess lighting. There are also luxury amenities, including a lounge with wi-fi, apple computers, and gourmet coffee. All the staff are extraordinarily friendly, courteous, and attentive. I worked with Gary Feldman and Kolter Kesler. Gary expressed a true passion for his work and the Infiniti cars, and this showed in his extensive knowledge of the products and attention to detail. He was simply great to work with, and was fun, honest, and genuine. Kolter was remarkable as well. This was my first time arriving at the end of a lease and I was a bit apprehensive; however, he helped make the transition into a new lease a seamless, quick process! I came to Crossroads on the last day of 2011, and it was the best way to start the New Year. At the end of the day, after the purchase, I also met Paul Clemente, the general manager, who was just exceptionally polite and friendly. I would highly recommend Crossroads Infiniti. This dealership is exceptional, not only because of the great products, but the truly remarkable, sincere staff. More

Henry and the entire staff were professional and worked hard to make sure that I was completely satisfied. I will buy my next car from Crossroads Infiniti. hard to make sure that I was completely satisfied. I will buy my next car from Crossroads Infiniti. More