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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,125 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,125 reviews

April 24, 2025

I did my search online sent the dealership an email on Sunday, they responded and Norm Reeves made it so easy to purchase my New 2025 Toyota Prius, they had exactly what I wanted, Luis Santos had the car More

by patie75211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that your online search and purchase experience with Norm Reeves Toyota Dallas was seamless! Luis Santos and the team are thrilled you found exactly what you wanted. Enjoy your new 2025 Toyota Prius, and thank you for recommending us to friends and family!

April 24, 2025

Shelly is excellent Very friendly and knowledgeable! Very courteous and professional. Service was great! Highly recommend to e, More

by Archie Banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Norm Reeves Toyota Dallas responded

Archie, we're delighted to hear that Shelly provided you with such excellent service at Norm Reeves Toyota Dallas. Thank you for the recommendation!

April 24, 2025

The technician who worked on my car is the issue. I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back t More

by audurahman
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Norm Reeves Toyota Dallas responded

I'm sorry to hear about these concerns. Please reach out directly so we can address this and ensure everything is resolved for you as soon as possible. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 23, 2025

For major repairs, I definately would recommend this service center however, this is the first time my vehicle has been serviced there for an oil change since the dealership changed names and the first More

by cvorrn93
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. It's concerning to hear about the extended wait time, especially with an appointment in place. We strive for efficiency and apologize if we fell short during your visit. Please feel free to reach out so we can address this further and ensure a smoother process next time. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 23, 2025

Carlos was great. He got me checked in quickly and explained what they were going to look at during my visit. More

by tcaccetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that Carlos provided you with excellent service at Norm Reeves Toyota Dallas. Thank you for sharing your experience, and we hope to assist you again in the future! Safe travels!

April 21, 2025

Carlos was great. He kept me up to date with progress.It was ready on time as promised. More

by Paul T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Norm Reeves Toyota Dallas responded

Paul, Your five-star rating made our day! We can't wait to welcome you back soon! - Norm Reeves Toyota Dallas

April 21, 2025

No me gusto el Trabajo que le hicieron a la camioneta el dia sabado 19 de Abril More

by Jesus Gurrusquieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Norm Reeves Toyota Dallas responded

Jesus, Queremos comprender qué causó esta calificación y ayudarle a resolver sus inquietudes. Si le interesa hablar sobre su experiencia, contáctenos lo antes posible. Gracias. LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 20, 2025

The wait time was extremely too long for the service that I received. I didn’t get an oil change or none of the works. Just a tire rotation and replenishment of my fluids and I believe the did a visual check More

by JaeBae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
Apr 21, 2025 -

Norm Reeves Toyota Dallas responded

JaeBae, I apologize for the long wait time you experienced during your visit. We strive to provide timely service and it's clear we fell short this time. Your feedback is important, and we'll work on improving our efficiency moving forward. If you'd like to discuss further or have any other concerns, please reach out at your convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 19, 2025

Staff were really nice to me and my dad! Very personable and they did everything for me to make a deal happen! More

by Btrodela
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zechariah Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariah
Apr 21, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that you and your dad had a great experience with our team at Norm Reeves Toyota Dallas! Thanks for sharing your positive feedback and enjoy the new ride!

April 19, 2025

We were treated nice and good service was provided to us during the entire sales process. Thank you for the deal. More

by friscobros2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Salazar-Arzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Norm Reeves Toyota Dallas responded

Hi! We're delighted to hear you had a positive experience with our team at Norm Reeves Toyota Dallas! Thank you for choosing us and sharing your feedback. Enjoy the ride!

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