Norm Reeves Toyota Dallas

Norm Reeves Toyota had the perfect vehicle just for me. It was priced right, didn’t have too many dealer add-ons and the staff was very helpful in making my purchase smooth and easy. If I lived in Dallas, It was priced right, didn’t have too many dealer add-ons and the staff was very helpful in making my purchase smooth and easy. If I lived in Dallas, I would definitely come back and buy from them again! More

I’m never coming here again after three years of patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee an patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee and my car is a TMS Lease. After three years, you’d think that someone would have written that down so that they don’t try to bill me incorrectly every. single. time. I come here. More

Billy was great and sold me 2 trucks! I will use Billy again soon! Thanks! I will use Billy again soon! Thanks! More

Very nice environment, friendly people but the service took too long, went in for a tire rotation and that took 2hrs 30mins. took too long, went in for a tire rotation and that took 2hrs 30mins. More

It took longer than I expected to complete the repairs but the air conditioner is apparently doing its job as expected and that's a great thing! but the air conditioner is apparently doing its job as expected and that's a great thing! More

Shelly is an asset! She always has my best interest at hand. She goes above the call of duty She always has my best interest at hand. She goes above the call of duty More

The dealership was professional and structured a deal without the hassle. Nate was great to deal with and made the whole process simple and fast without the typical hassle you normally experience at a de without the hassle. Nate was great to deal with and made the whole process simple and fast without the typical hassle you normally experience at a dealership. I was able to find the exact car I wanted online and reached out with the chatbot. About 20 minutes later, Nate reached out and we discussed numbers. After he briefed the GM, Nate called back less than 5 minutes later and called me back to let me know that we had a deal. By the time I arrived at the dealership, Nate had the car pulled around in the garage and detailed and fueled up. We did a pre-inspection together and looked over the vehicle and then took care of financing. Although it was late in the day, Nate took the time to walk me through the functionality of the vehicle and even assisted in the setup of the Toyota application. I never felt rushed and Nate was willing to address any questions and concerns I had. Can’t speak highly enough about this dealership and the way they handled my transaction. I sincerely value the way this dealership handled the entire deal and the way they respected my choices for options. Most dealerships try to ram lots of extra packages into the deal and while they did give offer these too me, there was not the typical focus on trying to push all of this into the deal like dealers typically do. They respected my choices and moved on without trying to push or force me to accept packages, which I appreciate. I have never purchased at this dealership before, but I have from Toyota or Plano before that became the Toyota headquarters. The difference is night and day between these two. When I need another Toyota, I will be coming back and I only hope Nate is still around. Huge thanks to Nate and the rest of the team for the honesty and transparency. More

We initially went to the dealership looking for a Highlander. However, they told us there were none available, even though we later found out there were actually two. Right from the start, I felt tha Highlander. However, they told us there were none available, even though we later found out there were actually two. Right from the start, I felt that the trade-in value they offered for my car was way too low, and I also felt pressured into making the purchase. The whole process was frustrating. The wait to meet with the finance department was ridiculously long. At one point, I asked if I could go grab something to eat and come back later, but they told me no. Then, after waiting for two hours, they suddenly changed their minds and said I could go eat while they held my spot. When I got back, I still had to wait another hour before signing the paperwork. When they finally handed over the vehicle, we noticed it had several scratches—completely unacceptable for a brand-new car. They took it back to buff out the scratches and install the plates, which meant another 40-minute wait. When we were finally ready to leave, they informed us that we’d have to come back another day to replace some scratched parts. Then, once we got to our destination, we realized they never installed the plates. We had to coordinate with the salesperson to pick them up from his house, which was risky since driving without plates could have gotten us pulled over and fined. To make matters worse, we were charged $199 for door edge guards, but the car didn’t even have them. In the end, we originally went in to buy a Highlander, but due to all the pressure, we ended up purchasing a different vehicle. More

Billy is the best salesperson we have ever had the pleasure of working with. As long as he is selling cars we will only use him! Thanks for a great experience! pleasure of working with. As long as he is selling cars we will only use him! Thanks for a great experience! More