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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,084 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,084 reviews

March 31, 2025

Very nice environment, friendly people but the service took too long, went in for a tire rotation and that took 2hrs 30mins. More

by Izzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

Izzy, thank you for your feedback. We sincerely apologize for the extended wait time during your visit. We aim to provide efficient service and will work on improving this aspect of our operations moving forward. If there's anything else you'd like to discuss, please feel free to reach out directly. Thanks again, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 31, 2025

It took longer than I expected to complete the repairs but the air conditioner is apparently doing its job as expected and that's a great thing! More

by m.hazziez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for your patience and understanding! We're glad to hear that the air conditioner is working well now. We appreciate you choosing Norm Reeves Toyota Dallas for your repair!

March 30, 2025

Shelly is an asset! She always has my best interest at hand. She goes above the call of duty More

by Lino Gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Norm Reeves Toyota Dallas responded

Shelley & the team appreciate your kind review, Lino! Would you consider changing the rating to reflect your positive feedback? Thank you in advance!

March 30, 2025

The dealership was professional and structured a deal without the hassle. Nate was great to deal with and made the whole process simple and fast without the typical hassle you normally experience at a de More

by Gus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Asmus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Norm Reeves Toyota Dallas responded

Gus, we're delighted to hear that Nate and the Norm Reeves Toyota Dallas team made your car-buying experience smooth and hassle-free. It's fantastic to know you felt respected throughout the process, and we appreciate your kind words. Looking forward to seeing you again for future purchases!

March 30, 2025

We initially went to the dealership looking for a Highlander. However, they told us there were none available, even though we later found out there were actually two. Right from the start, I felt tha More

by aldrint
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gabe Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Fuentes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

I'm truly sorry to hear about your experience. It sounds like there were several missteps during your visit, and I apologize for any inconvenience caused by the wait times and vehicle condition. We aim to provide a seamless process, so it's disappointing that we fell short in this instance. If you wish to discuss this issue further, please reach out to LaTris Price, Customer Relations Manager, at latris.price@normreeves.com.

March 30, 2025

Billy is the best salesperson we have ever had the pleasure of working with. As long as he is selling cars we will only use him! Thanks for a great experience! More

by psechart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that Billy provided such a great experience at Norm Reeves Toyota Dallas! Thank you for your loyalty and kind words. We look forward to serving you again in the future!

March 30, 2025

Very efficient and knowledgeable about the care of my car in a timely manner thank you More

by nellbbrownn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the wonderful feedback! We appreciate you trusting the Norm Reeves Toyota Dallas team with your vehicle and look forward to serving you again next time!

March 29, 2025

I bought a Toyota RAV4 recently. I really liked the service and people were friendly. More

by Vikas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Kowalsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for trusting the Norm Reeves Toyota Dallas team with your business! We hope you enjoy your new RAV4 and hope to see you again in the future!

March 28, 2025

My visit with this dealership was nice. The person who help me was professional, and courteous. More

by sal4214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for visiting Norm Reeves Toyota Dallas! We appreciate your kind feedback and hope to see you again next time!

March 28, 2025

Yaela was great, easy process very straight forward. I would definitely buy again with her. More

by Adriana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zak Beyi
Mar 31, 2025 -

Norm Reeves Toyota Dallas responded

Adriana, Thanks for the stellar rating! We're glad you had a great experience! - Norm Reeves Toyota Dallas

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