Corwin Honda

Frustrating experience to say the least. My wife's family has purchased 5 cars from George over the years. Working with him was easy and pleasant, however, the rest of experience has been ho My wife's family has purchased 5 cars from George over the years. Working with him was easy and pleasant, however, the rest of experience has been horrible. For the finance portion we worked with Noah. He lied to us several times throughout the course of our experience.  1. We have great credit and received a 7.5% rate for financing.  I asked about the promotional rates and was told that it either we received the $500 financing credit on the purchase of the vehicle and we have to pay the rate provided, or they could remove that credit and we could try to get a lower rate by shopping it out. Noah told us the 7.5% was decided by Honda Corporate and there was nothing he could do. After we agreed to keeping the rate as is he came back and told us he was able to get us down to 7.25% after speaking with Honda Corporate. While we appreciate the discount, he lied to us in saying that things were set by Honda and there was nothing that could be done to begin with. 2. We purchased the car with the intention of driving it back to our home state. We were told that Corwin would need to go through a 3rd party for the title and registration. I followed up with Noah two weeks after our purchase to see where things were and he told me I should be receiving the paperwork soon, within the next week or so. I didn't receive anything and followed up with him on a Friday via text (how we had been communicating). Received nothing from him through end of day Monday, so I called in to find out, was transferred to Titling and found out that my purchase was sitting in their queue since July 2 and they hadn't had a chance to process it to send it to the 3rd party agency yet. At this point, my 30-day tag was due to expire on Thursday. The woman was nice and she got my information processed, but then it still took me following up again with Corwin on Friday to get the documentation stating things were in process, keeping me legal. At this point, I requested a credit and I was told that the general manager would call me. He still has not called and I was most recently told he's out of state. 3. I wanted literature on the Honda Service Pass since we bought a new car. I was bounced around between sales and finance. Most recently, I spoke with Noah and asked him again about it. He tried to give me some details over the phone, which I said I wanted the literature on it. He told me I would need to call Honda Financial Services. I called Honda Financial Services, they know nothing about the Honda Service Pass, so they called Corwin, talked to Noah, and Noah told the representative he didn't know why I called Honda Financial Services. I was just appalled at that point. From a customer service standpoint, it's been ridiculous the amount of follow up I have had to be proactive about in trying to get the answers I needed after just buying a $40K+ vehicle. The lack of coordination and follow up between departments has resulted in a poor customer experience. More

Annie was there to greet me with a smile and a handshake. She was very professional, knowledgeable and easy to work with. She helped by making my purchase go smoothly. I found Annie was a sports fan as well, She was very professional, knowledgeable and easy to work with. She helped by making my purchase go smoothly. I found Annie was a sports fan as well, so, if we had some downtime while the finance department drew up my deal we had plenty to talk about! I would absolutely send my friends her way. More

Good friendly service. Treated as I was very important to service manager Explain things very good. Treated as I was very important to service manager Explain things very good. More

Last year I brought my 2025 CRV in for government mandated recalls. I made an 8:30 am appointment. I got there on time. For 4 hours, I was waiting. Corwin did not have a loner car. So, for 4 hours I mandated recalls. I made an 8:30 am appointment. I got there on time. For 4 hours, I was waiting. Corwin did not have a loner car. So, for 4 hours I watched car after car after car some in after me! Again, Zeb was my service representative. At about 12:30 pm, I finally asked Zeb when they are going to get to my car. He went and talked to a service manager. I overheard the service manager (it might have been Tyler Fadness, but I'm not certain). I overheard the service manager say to Zeb something about "priorities". So, I confronted Zeb about this and he admitted to me that the "paying customers" are prioritized over "recall customers". OK...that is just fine! But it would have been nice if someone had told me that so I did not sit around for 4 hours when I had tasks to do! Also....why the heck would you schedule an arrival time with me if you are going to put my car aside all day long? Why couldn't Corwin service have been courteous enough tell me about the priority issue so I can drop it off and come back when they call me? With that said...I told Zeb I need my keys and I left without the recall work done after waiting four hours. My 2025 CRV was out in the parking lot as though no one had any intention of getting to it and did not give a rip that I was sitting there in the waiting room all day. In this current situation, by contrast, I am a "paying customer" and I paid, Corwin did not fix the problem, and I was told it was my fault and that I will need to pay more money and they still will not guarantee the work. I almost left the car there, but after talking to my wife on the phone and mentioning Zeb's comment about "lowering the subframe", we both came to the conclusion not to trust Corwin Honda Service Center. This is the last straw! We feel that the Service Center is trying to find a way to run the bills sky high or get us to trade the vehicle in. We got cold feet and I brought the car home. We are seeking and honest mechanic and/or we are looking into programming equipment in which we can do this work ourselves and on our other vehicles. The Accord operates and handles great and we can tolerate our dashboard looking like a Christmas tree for a while. Deb and I have been loyal customers to Corwin Honda and all 4 of our new Hondas we purchased or leased through Corwin. Many sales people, managers, parts personnel and finance staff have been awesome to do business with. However, the service dept. has been a nightmare since leasing the 2025 CRV. I think that if I pay to have something fixed and they don't fix it, they should not blame me for "not saying this or saying that". Instead, try again FREE OF CHARGE or give me a REFUND! That would be the professional approach to keep customers who may purchase a new vehicle from Corwin on their time line, not Corwin's timeline. One last thing...I have at times seriously contemplated contacting the appropriate Federal agency that oversees factory recalls and sharing my Corwin Service experience with them as well. That is not off the table as the recalls on our Hondas are not completed because it is apparently not a “priority” at Corwin to my understanding. Yes, I blew off quite a bit of steam here, but honestly; I will not regret it at all. When we purchase our next new vehicle, we must strongly reconsider if Corwin is the best choice for us. More

Matthew Lillquist did an outstanding job making sure we were satisfied with our purchase and resolved some issues we had. Danielle in the corporate office was also very helpful and professional. They trul were satisfied with our purchase and resolved some issues we had. Danielle in the corporate office was also very helpful and professional. They truly strived to make us a satisfied customer, More

Tricia was great to work with, we came in with an idea of what we wanted and she got us something better than we expected! Highly recommend as she listens and goes above and beyond. what we wanted and she got us something better than we expected! Highly recommend as she listens and goes above and beyond. More

I had come into Corwin Honda - Serv. Dept. with a URGENT A/C problem on my Odyssey vehicle which I was shortly trading in on a new Honda. It was a complicated situation regarding the A/ Dept. with a URGENT A/C problem on my Odyssey vehicle which I was shortly trading in on a new Honda. It was a complicated situation regarding the A/C issue. If not for the extortionary work/assistance from both Serv./Parts Director Tyler AND Serv. Adviser Elizabeth I would have been in a very bad/expensive situation!!! Both of these individuals and Honda very much deserve 5 STARS for their service. More

Very good prompt and friendly Would go back again and tell all my family to do the same tell all my family to do the same More

I’ve always had a good experience at Corwin Honda; both with the sales side and the service side. with the sales side and the service side. More

Took longer than told. Quoted a ridiculous overpriced amount for a part. My vehicle took 3 days longer to fix than I was told and I was quoted a ridiculous overpriced amoun Quoted a ridiculous overpriced amount for a part. My vehicle took 3 days longer to fix than I was told and I was quoted a ridiculous overpriced amount for a part needed More