Tyson Stengrim

Last year I brought my 2025 CRV in for government mandated recalls. I made an 8:30 am appointment. I got there on time. For 4 hours, I was waiting. Corwin did not have a loner car. So, for 4 hours I mandated recalls. I made an 8:30 am appointment. I got there on time. For 4 hours, I was waiting. Corwin did not have a loner car. So, for 4 hours I watched car after car after car some in after me! Again, Zeb was my service representative. At about 12:30 pm, I finally asked Zeb when they are going to get to my car. He went and talked to a service manager. I overheard the service manager (it might have been Tyler Fadness, but I'm not certain). I overheard the service manager say to Zeb something about "priorities". So, I confronted Zeb about this and he admitted to me that the "paying customers" are prioritized over "recall customers". OK...that is just fine! But it would have been nice if someone had told me that so I did not sit around for 4 hours when I had tasks to do! Also....why the heck would you schedule an arrival time with me if you are going to put my car aside all day long? Why couldn't Corwin service have been courteous enough tell me about the priority issue so I can drop it off and come back when they call me? With that said...I told Zeb I need my keys and I left without the recall work done after waiting four hours. My 2025 CRV was out in the parking lot as though no one had any intention of getting to it and did not give a rip that I was sitting there in the waiting room all day. In this current situation, by contrast, I am a "paying customer" and I paid, Corwin did not fix the problem, and I was told it was my fault and that I will need to pay more money and they still will not guarantee the work. I almost left the car there, but after talking to my wife on the phone and mentioning Zeb's comment about "lowering the subframe", we both came to the conclusion not to trust Corwin Honda Service Center. This is the last straw! We feel that the Service Center is trying to find a way to run the bills sky high or get us to trade the vehicle in. We got cold feet and I brought the car home. We are seeking and honest mechanic and/or we are looking into programming equipment in which we can do this work ourselves and on our other vehicles. The Accord operates and handles great and we can tolerate our dashboard looking like a Christmas tree for a while. Deb and I have been loyal customers to Corwin Honda and all 4 of our new Hondas we purchased or leased through Corwin. Many sales people, managers, parts personnel and finance staff have been awesome to do business with. However, the service dept. has been a nightmare since leasing the 2025 CRV. I think that if I pay to have something fixed and they don't fix it, they should not blame me for "not saying this or saying that". Instead, try again FREE OF CHARGE or give me a REFUND! That would be the professional approach to keep customers who may purchase a new vehicle from Corwin on their time line, not Corwin's timeline. One last thing...I have at times seriously contemplated contacting the appropriate Federal agency that oversees factory recalls and sharing my Corwin Service experience with them as well. That is not off the table as the recalls on our Hondas are not completed because it is apparently not a “priority” at Corwin to my understanding. Yes, I blew off quite a bit of steam here, but honestly; I will not regret it at all. When we purchase our next new vehicle, we must strongly reconsider if Corwin is the best choice for us. More

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Was pretty easy Every one was pleasant to work with with no issues or complaints from me no issues or complaints from me More

by robertlawrence42027 Verified Customer Verified Customer

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Tyson and Jason were super amazing to work with. They got us in the car of our choice and took care of us in a fashionable amount of time!! Would work with them again! They got us in the car of our choice and took care of us in a fashionable amount of time!! Would work with them again! More

by Doug Sherrodd Verified Customer Verified Customer

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I don't buy cars at dealerships. Tyson and all the Corwin staff were outstanding! My car purchase was a very pleasant experience! Tyson went above and beyond what I expected! I LOVE Tyson and all the Corwin staff were outstanding! My car purchase was a very pleasant experience! Tyson went above and beyond what I expected! I LOVE my new ~ used car! Thank you, Tyson! Thank you Corwin! Daniel Kensok More

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Your team did a fantastic job with my wife and I with our purchase. Thank you purchase. Thank you More

by HARMON7017 Verified Customer Verified Customer

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Great place to take your car and they treat you right and are very helpful. are very helpful. More

by EROTVOLD Verified Customer Verified Customer

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Tyson is one of the most fun/ knowledgeable people to work with in all of my experience of shopping for a car. He helped me on my journey of finding a car from the get go. Very personable guy and will te work with in all of my experience of shopping for a car. He helped me on my journey of finding a car from the get go. Very personable guy and will tell you straight up how it is. Very far from pushy. Thank you so much for not making me feel pressured into something that wasn’t right for me. He works for his customers and doesn’t act as if it’s “just another job.” As far as communication and responsiveness goes, I give him a solid 5 star rating (as I did). I highly recommend working with Tyson as not many “sales” people like him come around. More

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Very courteous and helpful, answered any question I asked. Will recommend him to anyone needing a car. He is easy to work with. asked. Will recommend him to anyone needing a car. He is easy to work with. More

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Tyson was one of the best salesman I’ve had the chance to work with. He made sure I was taken care of, he worked with me on test driving multiple vehicles before making a decision. I would recommend going th work with. He made sure I was taken care of, he worked with me on test driving multiple vehicles before making a decision. I would recommend going through Tyson to all my friends, their friends, and family. Thanks for everything Tyson, dang that screens big. I was also fortunate enough to hit up 4 of the 5 Corwin stores in one day. More

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This gentleman right here is the definition of great customer service! He went above and beyond to get me into the car that I wanted. I would recommend this good sir to anyone looking for a car! Is hone customer service! He went above and beyond to get me into the car that I wanted. I would recommend this good sir to anyone looking for a car! Is honest and does his best to work with you. More

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