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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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September 09, 2024

It took more than 4 hours for your service department to complete an oil change! More

by michael.hess8081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Cortese Ford Lincoln responded

Michael, thank you for taking my call, it was nice to speak with you about this concern. I understand that you did not see the text that was sent to you 2 hours after you dropped off your vehicle advising your vehicle was complete, however, I have noted your file that there should also be a call to advise to avoid any future concerns. Thanks for your business.

Sep 10, 2024 -

michael.hess8081 responded

I didn’t see a text message 2 hours after I dropped off my vehicle because one was never sent.

September 09, 2024

Quality of service and personal are great. Waiting room is loud and could use more chairs. Tv is always loud and on inappropriate shows. More

by tolsfire288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Cortese Ford Lincoln responded

Thank you so much for your feedback. I am sorry that your experience to our waiting area was not pleasant. The tv is usually controlled by the guest in the waiting area. Please feel free to also go into the showroom and occupy the seating in that area if you would. Thanks again for your feedback.

September 09, 2024

It was quick and painless. They were fast and effective at the job at hand More

by timmad17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Sep 10, 2024 -

Cortese Ford Lincoln responded

Thanks for your business.

September 06, 2024

Great customer service and fast delivery. I would recommend them to friends and family. Thank you More

by cpreynolds660022
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Cortese Ford Lincoln responded

We thank you for the 5 stars. We appreciate your business?

September 06, 2024

Very professional, took care of concerns I had immediately. Always great service at this Ford dealership. More

by ghalsey0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review!

September 06, 2024

Lincoln Cortese Is A Great Dealership For Purchasing A New Vehicle 🚗 & Professional Car Service & Courtesy Service From Staff I Recommend To Anyone To Go Get The Lincoln Experience . More

by terrencejamison43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichol
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Sep 10, 2024 -

Cortese Ford Lincoln responded

Terrence, thank you for the great review. We appreciate your business.

September 03, 2024

Brought my 2023 Ford Explorer in for NYS inspection. Service staff friendly and professional. I had asked last minute for new wiper blades and they quickly replaced them. More

by Donski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach at the service desk. Sorry, forgot his last name.
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Sep 05, 2024 -

Cortese Ford Lincoln responded

Thank you so much for your business. We appreciate you.

August 28, 2024

That’s for taking care of the problem when I brought the car back me and my wife appreciate everything More

by cal5344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Cortese Ford Lincoln responded

Thank you so much for your business.

August 25, 2024

Very seamless transaction and am thankful for the good communication throughout. Being able to txt Jack vs call was an efficient way to navigate. More

by ALIAGERVASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 25, 2024

As always you have an outstanding maintenance department. They are great. Keith is doing a superb job with that group. Even though I have not purchased a vehicle there in a while they treat wonderful. As More

by SRELLOBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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