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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,248 Reviews

1,248 Reviews of Cortese Ford Lincoln - Service Center

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October 29, 2024

I am LOVING their new valet service. They picked up my Explorer which needed an oil change and inspection and returned it to my home a few hours later. No need to take time off from wo More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 06, 2024 -

Cortese Ford Lincoln responded

Colleen, we are glad to be able to offer you services that offer convenience for our customers. Thanks so much for your business.

October 29, 2024

I set an appointment for an oil change for my vehicle and was waiting at the dealership for 2 and a half hours. Additionally, I was charged roughly $200 in labor to replace 2 air filters. More

by ryanmiller.ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Rossester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No idea who is was at the service desk
October 21, 2024

The service for my vehicle was completed accurately and efficiently. I am always happy with the service provided by Cortese Ford. More

by KarenA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Cortese Ford Lincoln responded

Karen, thank you for the kind response. We thank you for your business.

October 19, 2024

The service managers have been extremely helpful and go the extra mile to solve the issue More

by GGINSBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Cortese Ford Lincoln responded

Thank you for your business here at Cortese.

October 19, 2024

Service department is fantastic, great group of friendly, helpful staff. Would highly recommend this dealership More

by mcconachiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Oct 21, 2024 -

Cortese Ford Lincoln responded

Thanks for the 5 stars. Appreciate your buisness.

October 19, 2024

My customer service rep is highly competent ! Zach…. He’s awesome with my needs and has great communication skills More

by GOWEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Oct 21, 2024 -

Cortese Ford Lincoln responded

Gowen, thanks for your business.

October 16, 2024

Cortese provides awesome vehicle service! Called on Thursday to make appointment for oil change, tire rotation etc and the mobile service was at my home the next day!! More

by Bunnies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Woodworth
Oct 21, 2024 -

Cortese Ford Lincoln responded

Bunnies, thanks for the 5 stars and your business. .

Oct 21, 2024 -

Cortese Ford Lincoln responded

Thanks for the kind words and your business

October 15, 2024

They were punctual, did the work fast and explained everything veru clear and very precisé. More

by Sasanch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Cortese Ford Lincoln responded

Sansanch, thanks for the great review.

October 10, 2024

Service was done in a timely manor. I do wish the tire prices were a bit more competitive. I paid $100 more per tire. More

by grant28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Cortese Ford Lincoln responded

Grant thank you so much for your feedback, we will continue to strive for 5 stars. Thanks for your business.

October 05, 2024

Cortese Service Department continues to be our go-to service shop if we have any issues. This time it was a leaky exhaust system on my truck. My new service tech, Zach Sypolt, did a great job as did the More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Sypolt
Oct 07, 2024 -

Cortese Ford Lincoln responded

We appreciate your business, the kind words and the 5 stars. Thanks a lot!

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