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Cortese Ford Lincoln - Service Center
Rochester, NY
1,229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,229 Reviews of Cortese Ford Lincoln - Service Center
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November 22, 2023
I was charged an 400 for a car that was suppose to be a longer. They kept say my car was almost done then when I went to get it was not fix right so I had to wait another day longer. They kept say my car was almost done then when I went to get it was not fix right so I had to wait another day More
by carriephelan2000
Verified Customer
November 22, 2023
The Cortese service center has by far the best staff to work with! Very courteous, friendly and knowledgeable. It's always a pleasure to have my vehicle serviced there! work with! Very courteous, friendly and knowledgeable. It's always a pleasure to have my vehicle serviced there! More
by lew57ski
November 22, 2023
Very responsive and a pleasure to with. Everything was done in a timely manner with no problems. Everything was done in a timely manner with no problems. More
by rhdyes
Employees Worked With
November 21, 2023
Great customer service. Drove right into the service area and the service person came out to greet me immediately.., no waiting, and then he took care of matters from there Drove right into the service area and the service person came out to greet me immediately.., no waiting, and then he took care of matters from there. The wait for the Oil Change was short.., and I was out 60 minutes later. More
by man38f
November 17, 2023
Great Service. . Jack and team were absolutely awesome. I will recommend you all to any and everyone. . Jack and team were absolutely awesome. I will recommend you all to any and everyone. More
by donnell.clark90
Employees Worked With
November 17, 2023
Very accommodating. I prefer to have my service done at Cortese Lincoln. I’m very comfortable there and I have confidence in the people in the service department. Rece I prefer to have my service done at Cortese Lincoln. I’m very comfortable there and I have confidence in the people in the service department. Recent commitments have made it more difficult for me to get there, but the valet service has just been perfect. More
by BusyNana
Employees Worked With
November 14, 2023
Great service on my 2016 Edge. Did a fantastic job quickly and Darrin was really good about communicating the status. Did a fantastic job quickly and Darrin was really good about communicating the status. More
by Jlamb052703
Employees Worked With
November 12, 2023
I am not pleased with the fact that I paid, in cash, for 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 2 shop , as I was told I had dirt on the bead ( paying each time). I stopped x 7 to fill the tire with air.. when I arrived home, the car was brought back to Cortese, where the problem was resolved. I feel my time, money, and frustration should be compensated for with 2 free oil changes and tire rotations. More
by kia2535
Employees Worked With
Other Employees :
Dave Robinson
November 11, 2023
I can’t speak for the sales side of the business, however the service and parts departments excel in customer service and satisfaction. They are very friendly and have gone above and beyond ensuring my needs the service and parts departments excel in customer service and satisfaction. They are very friendly and have gone above and beyond ensuring my needs were met! More
by jfreer
November 10, 2023
Darren and the technician did an outstanding job. Together the vechical was repaired in a very acceptable time. Thanks to the entire staff at Cortese Ford. I would highly recommend this dealership fo Together the vechical was repaired in a very acceptable time. Thanks to the entire staff at Cortese Ford. I would highly recommend this dealership for repairs and sales. More
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