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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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October 23, 2023

Service department has been helpful and honest. Al from service is respectful and communicates well during the process. More

by nickventrella14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Ford Lincoln responded

Thank you so much for your business and the great review! We appreciate your business.

October 18, 2023

We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because More

by roulekr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Osier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Cortese Ford Lincoln responded

Kristina, I apologize for your experience. Thank you for taking my call this morning. After speaking with you I hope the challenges encountered were a little clearer. I am glad the manager decided to 0 out your balance prior to you leaving the dealership. Remember, we value YOU as a customer and thank you for your business here at Cortese.

October 15, 2023

My recent appointment was amazing, Jack was so helpful and very professional. I felt at home and confident that I was receiving the best quality for my vehicle. Thank you Jack for all you did to make that More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

Jim thanks for your business, we appreciate customers like yourself.

October 14, 2023

I was scheduled for an oil change but asked for service to ready my car for a trip. Cortese was accommodating, and Jack was informative and reassuring. More

by seriousb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

Thank you for the kind words. Glad we could help!!

October 11, 2023

Speedy service. Very responsive. Highly recommend. True to their word. Very glad we found them. More

by ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

We thank you for your business.

October 09, 2023

Went in for a safety recall and oil change. Received a text message when the car was ready to be picked up which was earlier than expected. More

by jlopez090503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Cortese Ford Lincoln responded

Thanks for your kind words... We will continue to strive for 5 stars!

October 09, 2023

Great job , very professional and courteous ! I will be returning very soon thanks so much More

by Bsantiago89
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Cortese Ford Lincoln responded

Thank you so much for your business. We appreciate you!!!

October 07, 2023

great team, great people, great dealer, great waiting area, great coffee, no problems, happy day. TV had only one channel More

by DaveSuv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

Dave, thanks for your business. We will continue to strive for 5 stars!!!

October 05, 2023

Its always a pleasure working with Jack. He works hard to keep his customers happy. More

by davevareb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

We thank you for the kind words, Jack is a great asset to Cortese. Thanks for your business.

October 02, 2023

I’ve always been very happy with the service ! Everyone is always so nice and helpful More

by Sheilazimmerman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Sheilazimmerman57 responded

I’ve always been very happy with the service .

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