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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,247 Reviews

1,247 Reviews of Cortese Ford Lincoln - Service Center

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March 25, 2025

Excellent communication and thorough with the work. Overall, very honest and flexible with time and scheduling. More

by james.arrigenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Cortese Ford Lincoln responded

'Thanks for the 5 stars James

March 15, 2025

It was a positive experience. Zach in service was especially courteous and helpful. Thank you More

by Tonyfavro
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 25, 2025 -

Cortese Ford Lincoln responded

Tony, thanks for the kind words. We appreciate you.

March 13, 2025

Excellent communication and prompt service. Kept me updated throughout my visit. They were very accommodating. Thanks Jack! More

by James A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Cortese Ford Lincoln responded

Hi James, thanks for the great review.

February 23, 2025

Woke up to a flat tire during a cold and wintry day. SUV was towed to Cortese and the very same day I received a call to advise that I had gotten a nail in my tire and that it was repaired. I was able More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak and Erik
Feb 24, 2025 -

Cortese Ford Lincoln responded

Colleen, you're the best, thanks for your business and the great review!!!

February 20, 2025

Had a nail in my tire and leaking air and the weather was bad. I stopped at service and they took care of it even though I didn't have an appointment. Always a pleasure dealing with the service department. More

by latham80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Cortese Ford Lincoln responded

Glad we could be of assistance. Thank you for your business.

February 20, 2025

My 2019 F 150 had to have a recall taken care of my service writer was Darren he got me in quickly they did the recall and also we had the rear brake job taken care of. They made sure it was all done r More

by Gdisano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Cortese Ford Lincoln responded

5 stars, you're the BEST!!!! Thanks for your business.

February 17, 2025

Excellent work thank you for everything you’ve done. I personally would say you’re at 3×100% thank you very much for all you did. More

by toddtittel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Cortese Ford Lincoln responded

Thanks for the kind words.!!!

February 17, 2025

Was just a tire rotation. Had some reward points so was free and the service was completed on time. More

by anandmody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Cortese Ford Lincoln responded

Thanks for your business.

February 10, 2025

Convenient…was able to communicate with me through the service process. Good value for the cost More

by tstahl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Cortese Ford Lincoln responded

Thanks for your business, we will continue to strive for 5 stars.

February 07, 2025

Great service love dealing with all the people at cortese they make car troubles easier More

by DOMD0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Cortese Ford Lincoln responded

Thanks for your business and the great review.

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