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Cortese Ford Lincoln

Rochester, NY

4.6
2,357 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,357 reviews

December 23, 2023

I have done business with Cortese dealership for a few years. I am completely satisfied with my experience with Cortese. More

by Annette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Smith
December 12, 2023

Cortese is very customer oriented. Especially the service department. They are always there to help and take care of your needs. They offer friendly efficient service. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rossester
Dec 12, 2023 -

Cortese Ford Lincoln responded

We thank you for your kind words and allowing us to earn your business.

December 12, 2023

service is always a great experience! not sure why I was charged $105.00 for a half hour service. It still does not feel right in the front end when driving on the expressway. More

by djnike22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

I had to wait a almost 3 weeks for the transmission to be fixed but the results were great. More

by pjp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rossester
Dec 12, 2023 -

Cortese Ford Lincoln responded

We so appreciate your patience and thank you for your business.

December 12, 2023

Darren Sneddon is the only finance manager i would work with. He’s honest, upfront and so easy to work with. I would recommend him and Cortese Ford to all my family and friends. More

by Dory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zak (sales)
Dec 12, 2023 -

Cortese Ford Lincoln responded

Dory, thank you so much for the kind words. We appreciate your business.

December 11, 2023

Communication was good and repair was completed in a timely manner. Experience here has been good. More

by uxm19.7.86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rossester
Dec 12, 2023 -

Cortese Ford Lincoln responded

We thank you for your business.

December 11, 2023

I used the Night owl drop off service which worked flawlessly. Also, the worked was completed at the time and cost promised. More

by DAVID.YUHAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2023

The sales staff is very friendly and attentive, there were no high pressure tactics. Communication throughout the purchasing process was exceptional. There were a few things requiring resolution after t More

by DS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Heath
Dec 12, 2023 -

Cortese Ford Lincoln responded

Thank you so much we appreciate your business.

December 06, 2023

All of the staff were very friendly. They kept me informed and updated throughout the entire process More

by k_mont1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Cortese Ford Lincoln responded

Thanks for the kind words and the 5 stars! We appreciate your business.

November 28, 2023

The repair work took more then one day with no advance notice or update during the day. No one answers the phone or knows the status of the repair work when you call. More

by carey1601
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No One
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