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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
364 Reviews
Call Service Center (888) 643-6458

364 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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July 06, 2024

Customer service friendly and courteous. No pressure on unnecessary service. Enjoyed talking with Pam and made me leave with a smile. More

by Cdefillippo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg! We are thrilled to hear about your positive experience with our team, especially Pam. We pride ourselves on providing friendly and courteous customer service without unnecessary pressure. We appreciate your feedback and look forward to serving you again. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 06, 2024

Had a wonderful experience, it is always a joy talking to Pamela. Would probably add at least 3 more stars if I could More

by ted from accounting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg! We are delighted to hear about your wonderful experience and your positive interaction with Pamela. We appreciate your kind words and look forward to assisting you again in the future. Feel free to share your experience with others! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 02, 2024

Jackie checking me in. Pamela cashing me out.. Colonial west has a great service dept. More

by Malibuforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for choosing Colonial West Chevrolet of Fitchburg for your service needs! We're thrilled to hear that Jackie and Pamela took great care of you during your visit. We look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 29, 2024

Pamela easy to talk to offers candy when paying Jackie explains the work that I need. Schedule was easy More

by Beck248
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star review! I greatly appreciate your feedback regarding your experience with Pamela and Jackie at Colonial West Chevrolet of Fitchburg. I am glad to hear that Pamela made the process easy and enjoyable, offering candy, while Jackie provided helpful explanations about the work you needed. I look forward to assisting you again in the future, and please don't hesitate to contact me if you need anything. Thank you for choosing Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

It was clean it was well managed and pam was pleasant to talk to and she was able to squeeze me in for an appointment. More

by joslynr1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the kind words and 5-star review, Joslyn! We're delighted to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. Pam will be thrilled to know that she made your appointment process easy and pleasant. We look forward to seeing you again for all your automotive needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Called needing an oil change and a brake issue. Pam was great and got me right in for service. They had my cat ready by mid afternoon. Great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Linda! We're thrilled to hear that Pam provided you with excellent service and promptly took care of your oil change and brake issue. We appreciate your kind words and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Pam was very helpful setting up my appointment. All service work was performed competently and in a timely manner More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for recognizing Pam's helpfulness in setting up your appointment. We are delighted to hear that our service team competently and promptly addressed your vehicle needs. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Had a recall Pamela explained about the recall. Waited few days part came in thank you Josh Pamela set appointment recall Got done thankyou Colonial More

by jakniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSH
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Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and sharing your experience with us! We appreciate your positive feedback about our team members, Pamela and Josh. We're glad we could assist with your recall efficiently. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 26, 2024

From my initial request for an appointment to the check in process and conditions of the waiting area were all excellent, Pamela and Chris were terrific. The service was great. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for the excellent review, David! I am thrilled to hear that your experience, from scheduling to service, was top-notch. Pamela and Chris will be delighted to hear your kind words. I look forward to assisting you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 22, 2024

I called Pamela on Friday, and she was so wonderful to me on the phone. I’ve never had such a seamless and smooth experience at a dealership! I’m so looking forward to my appointment and meeting her in perso More

by Lp16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words and for recognizing Pamela's exceptional service! We're thrilled to hear that you had a great experience over the phone. We look forward to welcoming you to Colonial West Chevrolet of Fitchburg in person at your appointment. See you soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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