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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
364 Reviews

364 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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October 11, 2024

Had an appointment at Colonial west Had oil change and was informed by Pam that I get my tires rotated to when I made my appointment. Thank you got my oil change on the 10 and they did rotate my tires for More

by Royomer12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg, and it's great to know that Pam took good care of you. We truly appreciate your feedback and look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 11, 2024

Called for an appointment regarding a vibration at highway speed. Pam scheduled me the next day. My tires were balanced and issue fixed while I waited. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Pam was able to schedule you promptly and that our team at Colonial West Chevrolet of Fitchburg could resolve the vibration issue for you. Your satisfaction is our priority, and I appreciate your kind words about our service. I look forward to seeing you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 06, 2024

Spoke to Pamela and she set up appointment very polite and funny she made me laugh on a day I had Pamela see you when I come in to Colonial west More

by jakniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that Pamela was able to bring some laughter to your day while setting up your appointment at Colonial West Chevrolet of Fitchburg. I look forward to seeing you soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 06, 2024

Thanks Pamela for your great service. I will definitely come back again. Nowadays customer service is out the window but not here. Thank you again! More

by Yari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with us at Colonial West Chevrolet of Fitchburg. I take pride in our customer service, and it's wonderful to know that it made an impact on you. I look forward to welcoming you back again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 03, 2024

Service was great. . Pam the receptionist was great! Service was quick & efficient! Thank you colonial More

by Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team and that Pam made a positive impact during your visit. Your satisfaction is our priority at Colonial West Chevrolet of Fitchburg, and we appreciate your kind words. We look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 01, 2024

I brought my vehicle in for a repair. I was more than pleased about how I was treated. I was also very impressed as how clean the Facility is More

by lmonaco870
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you were pleased with the treatment you received at Colonial West Chevrolet of Fitchburg and that our facility made a great impression on you. I take pride in providing a clean and welcoming environment for our customers. I look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 30, 2024

Thank you Tania, Pam and Edison for your prompt service. It is always easy to wait for my vehicle to be serviced. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your kind words about Tania, Pam, and Edison. At Colonial West Chevrolet of Fitchburg, I strive to make every service experience as smooth and pleasant as possible. I'm glad to hear that you felt at ease during your wait. I look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 27, 2024

Excellent service, as always. I won't take my truck anywhere else. Pam at the checkout was awesome, too! More

by GSDmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently receive excellent service at Colonial West Chevrolet of Fitchburg and that Pam made your experience even better. I truly appreciate your loyalty and look forward to seeing you and your truck again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 23, 2024

Called on Wed. that oil light went on for an oil change. Pamela (who listened and said no worries you'll be out in less than an hour) scheduled an appt. for Friday, More

by shelly225us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience! I'm thrilled to hear that Pamela was able to assist you and get your oil change completed in a timely manner. Your satisfaction is important to me at Colonial West Chevrolet of Fitchburg, and I appreciate your kind words. I look forward to seeing you again for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 20, 2024

Colonial west has a great deal on oil change this month I was happy seeing my bill when I went to pay… Pamela Jackie Edison work great together More

by Odertegonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found a great deal on an oil change at Colonial West Chevrolet of Fitchburg. It’s fantastic to know that our team provided excellent service during your visit. We appreciate your support and look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713