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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
450 Reviews

450 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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October 06, 2024

Thanks Pamela for your great service. I will definitely come back again. Nowadays customer service is out the window but not here. Thank you again! More

by Yari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with us at Colonial West Chevrolet of Fitchburg. I take pride in our customer service, and it's wonderful to know that it made an impact on you. I look forward to welcoming you back again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 03, 2024

Service was great. . Pam the receptionist was great! Service was quick & efficient! Thank you colonial More

by Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team and that Pam made a positive impact during your visit. Your satisfaction is our priority at Colonial West Chevrolet of Fitchburg, and we appreciate your kind words. We look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 01, 2024

I brought my vehicle in for a repair. I was more than pleased about how I was treated. I was also very impressed as how clean the Facility is More

by lmonaco870
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you were pleased with the treatment you received at Colonial West Chevrolet of Fitchburg and that our facility made a great impression on you. I take pride in providing a clean and welcoming environment for our customers. I look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 27, 2024

Excellent service, as always. I won't take my truck anywhere else. Pam at the checkout was awesome, too! More

by GSDmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently receive excellent service at Colonial West Chevrolet of Fitchburg and that Pam made your experience even better. I truly appreciate your loyalty and look forward to seeing you and your truck again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 23, 2024

Called on Wed. that oil light went on for an oil change. Pamela (who listened and said no worries you'll be out in less than an hour) scheduled an appt. for Friday, More

by shelly225us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience! I'm thrilled to hear that Pamela was able to assist you and get your oil change completed in a timely manner. Your satisfaction is important to me at Colonial West Chevrolet of Fitchburg, and I appreciate your kind words. I look forward to seeing you again for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 20, 2024

Colonial west has a great deal on oil change this month I was happy seeing my bill when I went to pay… Pamela Jackie Edison work great together More

by Odertegonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found a great deal on an oil change at Colonial West Chevrolet of Fitchburg. It’s fantastic to know that our team provided excellent service during your visit. We appreciate your support and look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 19, 2024

Great service as usual! Pam was great scheduling my oil change and tire rotation. Jackie had my car serviced quickly and on my way. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review! I'm so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to know that Pam made scheduling your oil change and tire rotation easy, and that Jackie got your car serviced quickly. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 18, 2024

Broke down on my way to work. Called Colonial West and Pam was pleasant directing me to Jackie who towed my car. They replaced my battery and had me on the road in under an hour. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Linda! We’re thrilled to hear that Pam and Jackie were able to assist you promptly with your battery replacement. At Colonial West Chevrolet of Fitchburg, we strive to provide fast and friendly service. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 30, 2024

Service inspection, and maintenance. professional service and comforting waiting room. Everyone is friendly and accommodating More

by Benpa71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with the service inspection and maintenance at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing professional service, and we're glad you found our waiting room comfortable. We appreciate your kind words about our staff being friendly and accommodating. We look forward to seeing you again for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 24, 2024

I called in super distraught and i spoke to Pamela and i realized i called the wrong dealership cause im from from another state and she joked with me and said we could still come in and i said i would love More

by Monkeymania611
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Pamela at Colonial West Chevrolet of Fitchburg. It's great to know she could help you feel more at ease during your call. We look forward to welcoming you if you're ever in the area! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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