Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,459 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,459 reviews
January 29, 2025
Always friendly! They text you to see if you need anything while you wait for your service They text you to see if you need anything while you wait for your service More
by amlg620
Employees Worked With
January 29, 2025
I had a problem with my Suburban battery completely draining twice. The staff were kind, courteous, and helpful from the time I called and spoke with Shelley, met with Jaqueline when I arrived for the draining twice. The staff were kind, courteous, and helpful from the time I called and spoke with Shelley, met with Jaqueline when I arrived for the appointment, Mohammed for my drop off and pick up transportation, and finishing up with meeting Pamela. I did not meet the service technicians that worked on my truck, but they reprogrammed the BCM and it seems to have fixed my issue! Thank you all! More
by David
January 28, 2025
Pam was great scheduling my appointment to accommodate my day and time. Great service as always! day and time. Great service as always! More
by BruinsFan15
January 28, 2025
Good customer service & friendly Staff! I’m always able to get an appointment in timely manner, I’m always able to get an appointment in timely manner, More
by thompsonk2020
Employees Worked With
Other Employees :
The guy who provides transportation. I can’t remember his name, but he was nice.
January 28, 2025
Service dept @ colonial west have the nicest people they are knowledgeable I recommend this place for your next service thanks for trying to help with the hot coco (did you try to figure it out yet) lol are knowledgeable I recommend this place for your next service thanks for trying to help with the hot coco (did you try to figure it out yet) lol More
by Hriv34
January 28, 2025
I noticed that my headlights were not working ! I called Shelley at colonial west Chevrolet ! She immediately knew that was a safety issue and scheduled an appointment that day ! Chris Edison Ja I called Shelley at colonial west Chevrolet ! She immediately knew that was a safety issue and scheduled an appointment that day ! Chris Edison Jackie and Pamela were equally concerned and within an hour it was fixed and I was on my way ! Thanks Jeff chandler for a great team eager to help ! More
by Pjd16
Employees Worked With
January 28, 2025
Are sales man was great , friendly and very professional . They where quick and efficient getting the car ready . . They where quick and efficient getting the car ready . More
by lancenicholsbackhoe
January 26, 2025
Had a wonderful conversation with Shelley Dupre She is a great asset to your dealership, great service very Courteous. Thanks for all your help a great asset to your dealership, great service very Courteous. Thanks for all your help More
by T
Employees Worked With
January 25, 2025
Unlike other Dealerships I have been to it was definitely a no hassle experience. Colby was great, learned alot to be very comfortable with my purchase, the price and information I never received in many ca a no hassle experience. Colby was great, learned alot to be very comfortable with my purchase, the price and information I never received in many car purchases over the years. In observing the staff I would be comfortable buying from any of them.I am starting to lean towards having all my vehicle service needs there also. More
by Geno
Employees Worked With
January 24, 2025
Rob was very knowledgeable and helpful with the entire process and after the sale was completed he was still quick to answer any questions I had. process and after the sale was completed he was still quick to answer any questions I had. More
by Jdoig
Employees Worked With
