Colonial West Chevrolet of Fitchburg

Was able to book a service appointment online and the appointment went smoothly as usual. Thanks! appointment went smoothly as usual. Thanks! More

I am a 45 year old woman who has never bought a car herself before. Either my father helped me, my husband, or my father-in-law. About 6 months ago, however, I was in a time pinch and needed to sell/pu herself before. Either my father helped me, my husband, or my father-in-law. About 6 months ago, however, I was in a time pinch and needed to sell/purchase at a time that didn't work for all of these men in my life. Mildly terrified, I ended up at CWC of Fitchburg and met Alex at the door when I walked in. It was a hike from where we live in Natick, about an hour+ away, and I didn't have the patience to "shop around" and make that drive several times before committing to a purchase. This could've been the perfect recipe for disaster for a customer, and a perfect dream scenario for a sales person. But, I never felt like Alex was taking advantage of any of this. I LOVE the car I ended up with, but it did have some minor issues. So far, Alex has arranged TWICE for a loaner to be brought to our home in Natick so that we wouldn't have to make the drive ourselves, had the car detailed both times, and made certain that all of the problems were fixed. He, and his team, have been nothing but excessively helpful, understanding, and more accommodating than they could ever be expected to be. I have no idea what I did to deserve such a dream team of car sales people, but I am certainly grateful beyond words for the service experience I've had with these people. I wish I could give this dealership 20 stars because 5 just doesn't seem to do them justice! Thank you so much for continuing to serve your customers the way you do :) You've all changed my understanding of what car buying is all about! More

We have bought many new vehicles from various dealerships, but because of Alex, this was one of our best experiences. dealerships, but because of Alex, this was one of our best experiences. More

Alex went above & beyond - he was courteous, professional & awesome to work with. Everyone was easy to work with & it made the process a positive experience! & awesome to work with. Everyone was easy to work with & it made the process a positive experience! More

This is by far the best dealership for sales and service, always meet or exceed my expectations. A pleasure to do business. always meet or exceed my expectations. A pleasure to do business. More

I met Shelley at the cashier desk, she was very friendly we had a nice conversation while waiting for my car to be serviced! I can’t say enough about how helpful everyone was and Extremely comfortable I f we had a nice conversation while waiting for my car to be serviced! I can’t say enough about how helpful everyone was and Extremely comfortable I felt ! I want to thank Shelley for being so nice and really cared about what I was saying! I will definitely share with friends and family, specifically about my interactions with Shelly Dupre! More

Always get great service with Colonial West service department. Edison's team is great they know what they are doing and they don't put down my questions or treat me differently from the male customer department. Edison's team is great they know what they are doing and they don't put down my questions or treat me differently from the male customers. Shelley was great when I called to make an appointment and she even got me a coupon deal! More