Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,365 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,365 reviews
July 20, 2022
Colonial always keeps me in the loop regarding my service and always makes it work when I need my truck back at a certain time. Been 3 years of service and I’m pleased every time. and always makes it work when I need my truck back at a certain time. Been 3 years of service and I’m pleased every time. More
by kevreev
Employees Worked With
Other Employees :
Shelley Dupre
July 12, 2022
I had an issue with my vehicle and I called the customer care representative Shelley. I explained what was happening! Shelley told me to come right in and she would have Jackie and Edison look at customer care representative Shelley. I explained what was happening! Shelley told me to come right in and she would have Jackie and Edison look at it right away ! Thankful for the quick response and the customer service care they take with all customers ! We are a priority ! Edison also said if anything happens like that again just come on down anytime we will take care of you ! Also spoke with Tania Audet who also assisted me with this unique situation! More
by Pjd16
July 11, 2022
Very prompt with my appointment , applied my same day coupon even though I made the appointment last week. They went above and beyond very thankful. Great experience in and out in an hour. Thanks coupon even though I made the appointment last week. They went above and beyond very thankful. Great experience in and out in an hour. Thanks More
by Vettrus
Employees Worked With
Front desk receptionist
July 06, 2022
Great place to get Ma. inspection. Service is as prompt as possible. Waiting room is clean & comfortable with refreshments. Other used vehicle purchased there still working inspection. Service is as prompt as possible. Waiting room is clean & comfortable with refreshments. Other used vehicle purchased there still working fine 9 years later. More
by Dominic
Employees Worked With
Shelley Dupre
July 06, 2022
Dealership was able to get my car in quickly to take a look at it and was able to make the repair the following day. look at it and was able to make the repair the following day. More
by KS
Employees Worked With
July 05, 2022
It was so incredible for service, sealer ship employees. .pleasant they treat u like ur splecial .pleasant they treat u like ur splecial More
by gfabrizio3
July 02, 2022
I brought my 2021 Trail Boss in for service. Technic Angel Torres worked on my truck. He is awesome when it comes to add ones for my truck. He advised me not to add tail light covers because of Technic Angel Torres worked on my truck. He is awesome when it comes to add ones for my truck. He advised me not to add tail light covers because of the danger of them coming off. The manufacturer didn't cut them properly. Thank you, Angel More
by karen.ribeiro.391
Employees Worked With
Other Employees :
Shelley Dupre
July 01, 2022
I always have my vehicles serviced here. I trust them, they do good work and the prices are fair. I trust them, they do good work and the prices are fair. More
by Tsanf86462
June 29, 2022
They have the best crew at Colonial West Chevrolet! Very satisfied with my buying and service experience there! Very satisfied with my buying and service experience there! More
by c.wolf14
