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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,365 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,365 reviews
September 21, 2022
Good service department. Phenomenal customer satisfaction department. Went above and beyond what they "had" to do for me! A quick vac of the cab after an oil change would be Phenomenal customer satisfaction department. Went above and beyond what they "had" to do for me! A quick vac of the cab after an oil change would be a nice touch. More
by Scott
September 15, 2022
Good service center, timely and courteous. Was disappointed that as part of service, my vehicle had not been vacuumed out. That should be standard fare. Also thought first oil change was free. Was disappointed that as part of service, my vehicle had not been vacuumed out. That should be standard fare. Also thought first oil change was free. Did not happen. More
by Scott
Employees Worked With
Shelley Dupre
September 14, 2022
Bought a new Tahoe 9/14/2022. My sales person was Ivan Vargas. He was fantastic. Showed me all the accessories for my new Tahoe. He took care of all the things I wanted to add. He My sales person was Ivan Vargas. He was fantastic. Showed me all the accessories for my new Tahoe. He took care of all the things I wanted to add. He's very knowledgeable in his job. Thank you Ivan for all your help. More
by karen.ribeiro.391
Employees Worked With
Other Employees :
Jon Pollock in service, Tom Goodwin and Eric Phelps in parts, Shelley Dupre
September 14, 2022
They are pleasant and polite. .it's a pleasure to do business with them. They very personal with there customers .it's a pleasure to do business with them. They very personal with there customers More
by gfabrizio3
Employees Worked With
Other Employees :
Shelley Dupre
September 14, 2022
Easy and smooth process buying my need truck , geno and Alex were great and always helpful Alex were great and always helpful More
by Dletarte10
September 13, 2022
My oil change and inspection sticker were done very quickly and everyone was extremely nice quickly and everyone was extremely nice More
by Mamatufts
Employees Worked With
September 12, 2022
Brought my car in when during last oil change mechanic noticed arm bar needed to be replaced, contacted Chris because I had an extended warranty he did all the legwork To get it okayed under my coverage a noticed arm bar needed to be replaced, contacted Chris because I had an extended warranty he did all the legwork To get it okayed under my coverage and two days later the job was done. Excellent job by everyone More
by Dan C.
September 08, 2022
Very pleased with the service that I received on 9/7/21 they checked out all of my concerns. Then they always send an email to check if I was satisfied. they checked out all of my concerns. Then they always send an email to check if I was satisfied. More
by Gauthk01
September 08, 2022
Excellent service here! I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and brought my car to the dealership. They were able to find out the issue and resolve it in that same day! I was able to drive my car home after work. Chris, Edison, Jackie and Angie are wonderful and helped me with this issue. The best service and people here. Thank you!! More
by Livvv15
Employees Worked With
Other Employees :
Shelley Dupre
September 01, 2022
Excellent service all around Sales, service timing. Taking good care of our families needs. Thank you. Taking good care of our families needs. Thank you. More
by wleblanc7
Employees Worked With
