Colonial Volkswagen of Westborough - Service Center

Took my service request without an appointment and the repaired two tires that had a nail in each. repaired two tires that had a nail in each. More

Jon and the staff at Colonial Volkswagen of Westborough we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI t we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI that had a strange squeak and a few other minor issues. They fixed all minor issues under warranty with great communication. The complimentary shuttle service was much appreciated, and the Lyft service was awesome. Unfortunately it took several visits for the weird squeak/rattle noise to finally be fixed. They believed that they had fixed it twice but it took a third visit to finally nip it in the bud. Thankfully, they were very accommodating and pleasant throughout the experience. I was worried that I was annoying them too much, but it worked out well. I also purchased the Certified Pre Owned vehicle from the sales department. Pricing was fair, I would say, given the supply chain shortage and pandemic demand. There were no hidden fees. No additional or egregious dealer markup, besides market rate for the used vehicle. They are firm on the list sale price for the vehicle. You can negotiate your trade in value, which I did. And I believe that you can negotiate some of the standard dealer fees. Call was very nice and helpful in describing the vehicle. Very professional with good communication skills. My only slight reservation is that once I did agree on a negotiated sale and trade in price, the salesman and manager wanted to rush me along. They barely answered my remaining questions once I had signed for a price, and they actually left the building shortly after, leaving me with other employees. Otherwise everything was great and I would recommend this dealer. More

Dylan is the best service advisor I’ve ever had the pleasure of working with. He provides excellent customer service, even though I bug him constantly for updates. He was able to get everything handled pleasure of working with. He provides excellent customer service, even though I bug him constantly for updates. He was able to get everything handled, get me a loaner, and made sure to explain everything each step of the way. I knew my vehicle was in excellent hands the whole time it was there. I’d definitely recommend Colonial VW to anyone needing routine or repair services on their vehicles! -Emiljano More

Very caring and Excellent and knowledgeable service advisers who are willing to attend to all of your concerns. advisers who are willing to attend to all of your concerns. More

I have nothing but praise for your service department, it is the reason why I will continue to purchase my next car from Colonial Volkswagen. is the reason why I will continue to purchase my next car from Colonial Volkswagen. More

Timely service and good communications, been a customer for over 10 years. Many long running staff members. for over 10 years. Many long running staff members. More

Customer oriented. Knowledgeable. I trust them to do the job correctly and not push unnecessary repairs. Knowledgeable. I trust them to do the job correctly and not push unnecessary repairs. More

Always make an effort to be on top of everything. Staff is frendly and on top of what is needed to be done. Staff is frendly and on top of what is needed to be done. More

Workmanship ship was great. Service personnel were courteous . Work was done promptly. And on a timely basid Service personnel were courteous . Work was done promptly. And on a timely basid More

I’ve been working with colonial Volkswagen for over 15 years and will continue to do so. years and will continue to do so. More