Colonial Volkswagen of Westborough - Service Center

Colonial had the good vision to make Bill McGrath the service manager. He is totally focused on a great customer experience every time I‘ve had my car serviced there. He insists on all service personnel service manager. He is totally focused on a great customer experience every time I‘ve had my car serviced there. He insists on all service personnel act in the same way making Colonial the best service department I have had the pleasure to deal with. People like Bill will be a major part of purchasing my next VW from Colonial More

I am in Florida but my car was shipped there for service. At my local dealer they told me too bad so sad (Schumacher of West Palm Beach) and I had to call corporate in order for them to look at it. Then they At my local dealer they told me too bad so sad (Schumacher of West Palm Beach) and I had to call corporate in order for them to look at it. Then they said they shipped it to Boston and would not tell me where for service. I called all over Boston until I called Colonial of Medford, they were able to locate it at this dealer. We bought an e-golf in Florida and apparently it was not supposed to be sold in this state but here we are. We wanted another electric car, as I drive a Nissan Leaf and its a big money saver. We did not know it could not be serviced here. We have talked to Bill McGrath too and he was very respectful and let me know the car was there. After talking with our service advisor Jon Lacey (I think thats how you spell his name) he told me that the engineer needed to work on it. He updated us every step of the way. He knew this was along process. Because of what it was and it had to be shipped on VW's dime, the regional engineer had to be the one to work on it. I did call weekly for updates, as it did take a long time. We had to rent a car in order to keep up with our family's usual activities. It was John who suggested to me to call corporate and they reimbursed me all rental fees because of this mess. The high voltage battery and other electric related parts needed to be replaced. Thank you for being so patient with us, as we were without it for 6 months and doing such a great job on it. I arrived here in West Palm yesterday and my husband couldn't be happier.It even gained 20 miles of driving range. He does apologize for the mess that some of the kids left in the back seat. You all have been great but let's hope we don't have to have the car shipped to you again. More

Took me in quicklyDiagnosed problem & fixed it next day Took me in quickly Diagnosed problem & fixed it next day Thank you very much Regards Took me in quickly Diagnosed problem & fixed it next day Thank you very much Regards More

Got what I needed done. . Cut and dry, done in a timely manner. Coffee was good manner. Coffee was good More

The Service group here continues to amaze me with their level of customer Service, attention to detail, accuracy of quotes and overall incredible experience. I have been taking my car here for ~3years and level of customer Service, attention to detail, accuracy of quotes and overall incredible experience. I have been taking my car here for ~3years and still see the same people. That is quite impressive. More

Always helpful with my questions and concerns when I call and solve the problem with ease a pleasure to deal with thank you and solve the problem with ease a pleasure to deal with thank you More

great!!!!! great!!!!! great!!!! can't say enough super service fantastic sales help very knowledgeable very helpful!!!!!!!! service fantastic sales help very knowledgeable very helpful!!!!!!!! More

Service was great…The service tech Jon kept me in the loop every step of the way! loop every step of the way! More

Very thorough, friendly, and great communication. Been there twice and very helpful in every way there twice and very helpful in every way More

Went in for a TSB on a month old ID.4. My only complaint was that they didn't have a loaner available for the day and it took a while for the shuttle to be available to take me home. Annoying but not enough was that they didn't have a loaner available for the day and it took a while for the shuttle to be available to take me home. Annoying but not enough to take away a star. There will be a follow up to also replace a misaligned panel and I'm expecting to have a similar experience. More