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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,377 Reviews

1,377 Reviews of Colonial Volkswagen of Westborough - Service Center

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September 06, 2022

love these guys, super fast and communicate well as to the status of the car. Got the car detailed too, beautiful. More

by wpseery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cal Angus
September 03, 2022

I couldn't be happier with my new Jetta SEL or the people who sold me the car as well as the folks in the service department. This is the third VW that I've purchased from Colonial. Why go elsewhere? More

by neilclicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Schoenhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Billy and Jon always keep the customer informed and get to the bottom of all issues. More

by WINSLOW.WOODACRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Very helpful service department gave me really good recommendations on my own future service performances which was greatly appreciated More

by mrwwillwerth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Always a excellent experience. All the service advisors are helpful and friendly. Cost came in slightly lower than expected. More

by rdonham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

Even when stuff goes wrong they correct it and make sure the customer is happy More

by Racingmikey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech jami
August 26, 2022

Had a great experience with Bill. Needed full 70k service on my 2017 Jetta. They were prompt, communicative and very helpful! More

by katelyn.blanchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2022

Service center at colonial Volkswagen figured out the issue with my hesitation in the engine and it was a very inexpensive fix. More

by pkapurch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2022

Service is efficient and transparent. The team let me know what needed to be done and let me decide. No surprises More

by BARRY.REGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Always pleasant and courteous and repairs are completed promptly. This is the second car I've purchased here and would recommend your dealership to anyone looking for a Volkswagen in the future. More

by 2CATMOM216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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