Colonial Volkswagen of Westborough - Service Center

Jon was friendly and professional. All the people I met in service department are friendly and easy to work with - Jon, Bill, Dylan... All the people I met in service department are friendly and easy to work with - Jon, Bill, Dylan... More

The actual work was terrific. Their Phaeton certified tech was very persistent in finishing a very difficult repair. They worked hard finding a used part when a new one was not Their Phaeton certified tech was very persistent in finishing a very difficult repair. They worked hard finding a used part when a new one was not available. The only reason I didn't give them five stars was that they didn't alert me to the fact that my wheel lock was missing. This caused a problem for me at a later date. More

Jon was friendly, clear, and upfront about all services that were planned or needed. I never felt pressured and my car always runs so smoothly after regular service. Thank you! that were planned or needed. I never felt pressured and my car always runs so smoothly after regular service. Thank you! More

Jon was outstanding! He kept me informed and communicated with me multiple times while my vehicle was being serviced. He was an absolute pleasure to deal with! He kept me informed and communicated with me multiple times while my vehicle was being serviced. He was an absolute pleasure to deal with! More

The job was well done from start to finish. Finished at the time the gentleman said it would be done . Thank you. I did try to respond to the first survey but I couldn’t get on line. Finished at the time the gentleman said it would be done . Thank you. I did try to respond to the first survey but I couldn’t get on line. More

Great experience at Colonial VW! I needed a new car very quickly and Shaun Tubert made finding and selecting a car extremely easy. He went above and beyond to educate me on the car b I needed a new car very quickly and Shaun Tubert made finding and selecting a car extremely easy. He went above and beyond to educate me on the car buying process from beginning to end. He even stayed late to make sure I was able to complete all of the paperwork asap. Shaun made sure my car was 100% ready and good to go on the day of pick up. In addition, Mike Pender was extremely helpful in educating me on financing my auto loan through a credit union and selecting the lowest interest rate possible. Mike continued to negotiate with the credit union and got my rate down half a point. I really appreciate the customer service I received at Colonial VW. I will definitely be back for all of my service needs. Would not hesitate to purchase another vehicle from Colonial. More

Marc was amazing! ! He took great care of me. Provided excellent service, reviewed each part of the process in detail and even checked in after the purchase. Thank you ! He took great care of me. Provided excellent service, reviewed each part of the process in detail and even checked in after the purchase. Thank you Marc! More

Took my service request without an appointment and the repaired two tires that had a nail in each. repaired two tires that had a nail in each. More

Jon and the staff at Colonial Volkswagen of Westborough we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI t we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI that had a strange squeak and a few other minor issues. They fixed all minor issues under warranty with great communication. The complimentary shuttle service was much appreciated, and the Lyft service was awesome. Unfortunately it took several visits for the weird squeak/rattle noise to finally be fixed. They believed that they had fixed it twice but it took a third visit to finally nip it in the bud. Thankfully, they were very accommodating and pleasant throughout the experience. I was worried that I was annoying them too much, but it worked out well. I also purchased the Certified Pre Owned vehicle from the sales department. Pricing was fair, I would say, given the supply chain shortage and pandemic demand. There were no hidden fees. No additional or egregious dealer markup, besides market rate for the used vehicle. They are firm on the list sale price for the vehicle. You can negotiate your trade in value, which I did. And I believe that you can negotiate some of the standard dealer fees. Call was very nice and helpful in describing the vehicle. Very professional with good communication skills. My only slight reservation is that once I did agree on a negotiated sale and trade in price, the salesman and manager wanted to rush me along. They barely answered my remaining questions once I had signed for a price, and they actually left the building shortly after, leaving me with other employees. Otherwise everything was great and I would recommend this dealer. More

Dylan is the best service advisor I’ve ever had the pleasure of working with. He provides excellent customer service, even though I bug him constantly for updates. He was able to get everything handled pleasure of working with. He provides excellent customer service, even though I bug him constantly for updates. He was able to get everything handled, get me a loaner, and made sure to explain everything each step of the way. I knew my vehicle was in excellent hands the whole time it was there. I’d definitely recommend Colonial VW to anyone needing routine or repair services on their vehicles! -Emiljano More