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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,374 Reviews

1,374 Reviews of Colonial Volkswagen of Westborough - Service Center

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October 14, 2024

Didn't repair problem after 2 appointments. Seemed like a simple repair not completed by a VW repair tech. More

by Kenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Lacey
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

The mechanic was able to turn off the service alert with the computer!!!!! Thank you More

by GOLDMANN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

The service guys were excellent to work with. They sent a video outlining inspection of the car and explained everything in detail. More

by m&s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

The service department crew never disappoints me. They are professional, cheerful and knowledgeable. I have owned my car since 2017 and seeing the same faces in the service department tells me th More

by rbrtarini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

We recently bought a car from Colonial. There was an issue a few weeks after buying the vehicle. The Service Dept. worked around our schedule & took care of the minor issue quickly. We ha More

by MARYELLENCONGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

I enjoyed the service at VW Colonial VW. Jon was a big help and was able to help me out with the issues I needed help with. More

by Smakar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

The service team at Colonial VW in Westboro is always top notch. They always keep me updated on what is going on with my vehicle. The advisors and techs are always extremely helpful with any questions they c More

by jstefanini1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Pierre was excellent. He provided an exceptional service, answered all my questions, was thorough and patient. Thanks, Colonoal! More

by CIGKEEFE
Recommend Dealer
Yes
Employees Worked With
Pierre
October 09, 2024

Colonial VW Westborough is outstanding! Jon Lacey was incredibly helpful and responsive the entire time my ID.4 was being fixed, and Kevin did a wonderful job with the repair. I really appr More

by laurthomps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Fantastic place that made the buying experience painless and seamless! I'd recommend going here to both friends and family! 10/10 More

by Adrian M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renato Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Magaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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