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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,342 Reviews

1,342 Reviews of Colonial Volkswagen of Westborough - Service Center

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September 17, 2024

Always have great communication and Knowledgeable. They always make me feel like my issue is priority. More

by SH445802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Jon did an excellent job managing the service on both of my cars, and he helpfully rearranged the appointments so that I could use a loaner vehicle and keep the total timeline to a minimum. Thanks! More

by MICHAELLOHMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Always received great service - prompt and reliable service personnel! They also provide videos and pictures of work done! Highly recommend this dealership! More

by SharmS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill McGrath
September 13, 2024

Excellent, fast and smooth service, with a smile. They offered to drop me off at home for the duration of the service but I didn't accept. Next time I will but overall I was pleased with everything More

by christineh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the name
September 13, 2024

They were clear about the diagnosis of the car, fixed it ahead of schedule, and car worked great. More

by SHARAD.JOSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Service manager was courteous and professional. Kept me updated on an unexpected delay with enough explanations. Also properly used warranty to replace 3-time filed bevel box. More

by donggi.paik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Professional and high quality service. Personable and trustworthy staff. I would never service my VW GTI anywhere else! More

by sdocknevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Great job guys. Everything was super easy as you tested my coolant level warning light. More

by michealoloughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Sales staff friendly with out being overbearing. Processing of vehicle purchase smooth. Finance dept helpful in processing insurance and registration. More

by DEBANDPETE
Recommend Dealer
Yes
Employees Worked With
Ramon Almodovar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Very helpful pre and post sales teams. Definitely recommend. For electric models, be sure to check EA for perks. More

by AHMETIFY
Recommend Dealer
Yes
Employees Worked With
Gina Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renato Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott W. Bregnard Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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