Colonial Volkswagen of Westborough - Service Center

Colonial VW performed a warranty repair for my 2015 TDI. Scheduling and dropoff/pickup was easy, their local shuttle service is extremely convenient. My service advisor, Dylan, was great; knowledgeable and Scheduling and dropoff/pickup was easy, their local shuttle service is extremely convenient. My service advisor, Dylan, was great; knowledgeable and communicative. Unfortunately, the quality of the repair was poor. In replacing a DEF line, the technician broke every plastic clip, left trim disconnected, lost portions of trim, and overall put minimal effort into completing a quality repair. Warranty work is not necessarily fun or easy, but there was zero pride in the work displayed. More

Good Communication, streamlined check in, check out and like the ride service they offer to their customers like the ride service they offer to their customers More

The reputation of Colonial Volkswagen’s service department is a big part of why I chose to buy from them. They continue to live up to that reputation. department is a big part of why I chose to buy from them. They continue to live up to that reputation. More

Courteous and professional assistance from start to finish. All questions answered and explained in complete detail. finish. All questions answered and explained in complete detail. More

Welcoming and friendly staff. Honest and up front salesmanship. Impeccably clean and comfy dealership. Awesome! Honest and up front salesmanship. Impeccably clean and comfy dealership. Awesome! More

As always amazing service done right and on time! And love the video inspection too. And love the video inspection too. More

Very low pressure and very easy buying process to go through. We’ve bought our last 3 vehicles from them. through. We’ve bought our last 3 vehicles from them. More

Quick work, awesome staff, great communication! Thanks for fixing our Atlas so quickly! Appreciate the hard work. Thanks for fixing our Atlas so quickly! Appreciate the hard work. More

The team was great and we greatly appreciated them working with us to make the deal working with us to make the deal More

Service went well I was informed on the progress frequently. Complimentary pickup and drop service was good frequently. Complimentary pickup and drop service was good More