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Colonial Volkswagen of Westborough
Westborough, MA
2,789 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,789 reviews
December 03, 2023
aamir was a pleasure to work with. he was professional, friendly, & made my car buying experience easy & stress free! he was professional, friendly, & made my car buying experience easy & stress free! More
by baemond6
Verified Customer
December 03, 2023
I would like a lucid explanation as to why it took 4 trips (4/29/22, 7/12/23, 10/24/23 and 11/21/23) to the Colonial VW of Westborough service department to repair the check engine issue on my 2020 Jett trips (4/29/22, 7/12/23, 10/24/23 and 11/21/23) to the Colonial VW of Westborough service department to repair the check engine issue on my 2020 Jetta. On the last trip, Service manager Bill McGrath who possesses effective customer service and leadership qualities finally took ownership of the problem and had it repaired. Needless to say, I have been highly inconvenienced by this long ordeal. I have been exclusively leasing VWs for over a dozen years for all members of my family. However, this experience gives me pause whether to continue that loyalty to VW or not. I wait for a response to my feedback. More
by KEVINYERETZIAN
Employees Worked With
November 30, 2023
They fix what every other dealership can’t. You will not find a better service department. You will not find a better service department. More
by SinFam
November 30, 2023
Great service, good inventory, and friendly low pressure staff. Made car buying easy and they moved everything along, no waiting. staff. Made car buying easy and they moved everything along, no waiting. More
by kelli15mcleod
Employees Worked With
November 30, 2023
The whole experience was great! Starting with Mckenzie he was patient, kind and comfortable to speak with, he made me interested in buying the car without pressuring me. Brendan wa Starting with Mckenzie he was patient, kind and comfortable to speak with, he made me interested in buying the car without pressuring me. Brendan was very nice he explained the financial process well. I am very happy with my car and the dealership. More
by mopleasant
November 29, 2023
Dylan was a great service representative. Kept me informed. Easy to deal with. Pleasant presentation Kept me informed. Easy to deal with. Pleasant presentation More
by gjgoguen
Employees Worked With
November 24, 2023
Excellent service. Friendly people. I think the fifteen word minimum seems a little silly though- LOL Friendly people. I think the fifteen word minimum seems a little silly though- LOL More
by LINDAWALLACE2
November 23, 2023
Always very attentive and friendly. The checkin and checkout always quick and accurate. No changes added. The checkin and checkout always quick and accurate. No changes added. More
by rich17990@yahoo.com
November 22, 2023
Dylan was great and easy to reach and provided timely updates and explanations. only thing was the disappointment of the tire not being covered even though i had tire and brake coverage through VW when i updates and explanations. only thing was the disappointment of the tire not being covered even though i had tire and brake coverage through VW when i bought the car. More
by schogle
Employees Worked With
Other Employees :
check in person a the lot, drop off service and the valet for the car were all warm courteous and helpful.
