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Colonial Volkswagen of Westborough
Westborough, MA
2,789 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,789 reviews
December 13, 2023
Excellent customer service, detailed oriented! ! Keep up the great service For sure we will be back for service again! ! Keep up the great service For sure we will be back for service again! More
by PKOSTTA
Verified CustomerEmployees Worked With
December 13, 2023
Excellent service department and even nicer staff. Been a customer of Colonial VW of Westborough for about 10 years. Employees always willing to assist and keep me updated during my visit. Always n Been a customer of Colonial VW of Westborough for about 10 years. Employees always willing to assist and keep me updated during my visit. Always nice to enter service area and receive a smile and a hello. More
by RMCGINNITY
December 13, 2023
Always helpful in person and on the phone. I wasn't able to pick up my car the same day yet was able to grab it the very next morning. Very accommodating! I wasn't able to pick up my car the same day yet was able to grab it the very next morning. Very accommodating! More
by jvmelo
December 12, 2023
I've had nothing but excellent service at each and every visit with Colonial VW. visit with Colonial VW. More
by BHAKALA22
December 11, 2023
The service department is always thorough, and courteous, and they always provide a great and timely service. and they always provide a great and timely service. More
by eloconto
Employees Worked With
December 08, 2023
Was my first visit to the dealership - great customer service. Attention to detail, quality service and timely notification were all components that were greatly appreciated. service. Attention to detail, quality service and timely notification were all components that were greatly appreciated. More
by TV
Employees Worked With
December 08, 2023
Employees are helpful and friendly. They do a good job with maintenance and repairs. Easy to make an appointment. They do a good job with maintenance and repairs. Easy to make an appointment. More
by Katherine
December 08, 2023
Great customer service. Very friendly and knowledgeable. Good selection of inventory. Kept their word and good follow up. Very friendly and knowledgeable. Good selection of inventory. Kept their word and good follow up. More
by kelli15mcleod
December 07, 2023
Marc and Gina were extremely helpful, friendly, and responsive. They were very straightforward with our lease request, and made things happen quickly. When we picked up our vehicle, Marc walked us thr responsive. They were very straightforward with our lease request, and made things happen quickly. When we picked up our vehicle, Marc walked us through everything simply and efficiently, and Gina followed up to make sure everything was how we expected. When the time comes, we know where we'll be getting our next Volkswagen. More
by ChrisM
