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Colonial Volkswagen of Westborough
Westborough, MA
2,780 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,780 reviews
December 09, 2024
I have written too many reviews for Colonial VW over the years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They are top notch! More
by RFA
Verified Customer
December 09, 2024
I appreciated the text video updates directly from the mechanic, very informative. The service dept reached out twice with updates, which made me feel as if someone cared about making sure my car was bei mechanic, very informative. The service dept reached out twice with updates, which made me feel as if someone cared about making sure my car was being fixed. More
by JPADDLE
Employees Worked With
December 08, 2024
Dylan is very supportive. He explained the car's problem in details and provided solutions that suited our need. It was a great experience working with Dylan. He explained the car's problem in details and provided solutions that suited our need. It was a great experience working with Dylan. More
by LAL86779
Employees Worked With
December 07, 2024
The salespeople are respectful and tolerant of my questions and uncertainty. This is the 3rd vehicle I have purchased from Colonial VOLKSWAGON. I am happy with Mr Bill Fallon in the service departmen questions and uncertainty. This is the 3rd vehicle I have purchased from Colonial VOLKSWAGON. I am happy with Mr Bill Fallon in the service department and his colleagues. I do not hesitate to recommend Pierre whenever you look for a new VOLKSWAGON or comparable vehicle. More
by MSEFTON019
December 06, 2024
I traded in my 2016 VW Passat, and purchased a 2024 VW Tiguan SE R-Line, and the experience with Marc was great. He was extremely helpful, professional, and easy to work with. I could say the same for all Tiguan SE R-Line, and the experience with Marc was great. He was extremely helpful, professional, and easy to work with. I could say the same for all the staff there as well who took part in the deal. More
by MGoncalves87
December 05, 2024
I have notified Kevin directly about my feedback. Other than that, everything else was excellent. Other than that, everything else was excellent. More
by olenastrelchenko
December 05, 2024
Good inventory and not much pressure from the sales team. They provided us plenty of space to look around without being overly pressured. They provided us plenty of space to look around without being overly pressured. More
by BK1462759
Employees Worked With
December 05, 2024
Everyone we interacted with were so helpful, friendly and made the experience awesome! Marc was fantastic and I highly recommend anyone looking for a VW to work with him! made the experience awesome! Marc was fantastic and I highly recommend anyone looking for a VW to work with him! More
by Jenn Kibbe
December 05, 2024
This is my fourth vehicle purchased from Colonial. I will never go to another dealership. I will never go to another dealership. More
by suzybonzo
December 05, 2024
Amazing crew at Colonial VW of Westborough. Everyone we worked with was knowledgeable, honest and kind. This purchase was easy and smooth and all of our questions answered. This is one of the b Everyone we worked with was knowledgeable, honest and kind. This purchase was easy and smooth and all of our questions answered. This is one of the better experiences I’ve had buying a new car. More
by MBLUM2011
