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Colonial Volkswagen of Westborough
Westborough, MA
2,781 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,781 reviews
August 21, 2024
Very prompt in resolution of my issue and provided complimentary part when it wasn't required, validating my recent purchase experience at this dealership. complimentary part when it wasn't required, validating my recent purchase experience at this dealership. More
by eferguson2
Verified Customer
August 19, 2024
I had my car serviced at Colonial VW of Westboro. It was a good experience. It was a good experience. More
by j_mcilwain
Employees Worked With
August 15, 2024
Bill, Dylan and the techs are very professional. They are always top notch and keep me in the loop with everything that is going on. They are always top notch and keep me in the loop with everything that is going on. More
by jstefanini1979
August 15, 2024
So helpful. The videos they send are great. The location can be troublesome but the quality of service and employees are amazing. The videos they send are great. The location can be troublesome but the quality of service and employees are amazing. More
by matthew.s.brown9
Employees Worked With
August 15, 2024
It’s always a pleasure to work with Dylan when I bring my car for service. car for service. More
by HEIKOBOGIECZYK
Employees Worked With
August 15, 2024
Best automotive service I've ever had. Kept me up to speed on everything that was happening. Definitely will do business here again. Kept me up to speed on everything that was happening. Definitely will do business here again. More
by feardahballs666
August 14, 2024
Great prices and our sales person Aamir has gone out of his way to accommodate. However, the delivery of the vehicle was troublesome - first, the brand new car was delivered with scratches, which were not his way to accommodate. However, the delivery of the vehicle was troublesome - first, the brand new car was delivered with scratches, which were not brought to our attention, so when we noticed (right there and then), more wait time ensued, Between the delivery of the car and the title, it has taken several weeks before I could pick up the vehicle. I had to call and ask because I was not notified with the car arrived. A day after picking up the second car, I noticed a crack on the tail lite, which resulted in another two weeks of emails and texts to arrange for a replacement. While every one was very nice and, once reached, appeared very accommodating, I was constantly pushing the process and feel that it the car pick up and tail light replacement took far longer than it should have. Finally, it has now been a month and a half and I still had not received a statement and the financial application got delayed. More
by Elena Tsizer
August 14, 2024
Dylan is always a pleasure to work with when I bring my car in for service! car in for service! More
by BRITTANY
