Back

Colonial Volkswagen of Westborough

Westborough, MA

4.9
3,058 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
Contact Dealership

89 Turnpike Road, Rt. 9

Westborough, MA

01581

Directions

By Type

Showing 3,058 reviews

December 18, 2025

Always friendly and courteous. Jon kept me well informed of all progress. I received two different videos of the car's status. Great job by all. More

by john.devereaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2025

I dealt with Dylan, Billy and Mike. Fantastic team. I’ll bring my TDI back for the next service appointment, no question. Not many knowledgeable TDI people out there. I’ll trust these f More

by SCHMIDT.ERIC508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, TDI technician
December 16, 2025

I'll add my hearty recommendation. Bill McGrath and Colonial Volkswagen came through for us. More

by moulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2025

Great service. The maintenance team at Colonial VW are top notch, highly recommended. The job was done right and in a timely manner. More

by 63LGMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2025

Terrific service team at Colonial. Jon was very courteous and explained the scope of work and costs clearly. I really like the video from the service team as well. Exceptionally good a More

by mblaney79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2025

Good first visit. Will bring in my car again next year. I recommend this dealership for service More

by sec0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2025

The team at Colonial is fantastic and I appreciate how diligent they are in both communications and empathy. More

by charliefield05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2025

Outstanding communication, provided updates and arranged for a loaner vehicle for me to use while my car was under recall More

by 18rings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2025

Jon was very informative about how to fix the problems with my Atlas . Had a diagnostic done! More

by srmmcgrath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2025

VOLKSWAGEN OF WESTBOROUGH STAFF HAS ALWAYS BEEN SO PLEASANT AND ACCOMADATIING FROM THE TIME THEY GREET YOU UNTIL YOUR SERVICE IS COMPLETE. I ALSO LIKE THE CLEANLINESS OF THE PLACE. More

by cerewilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.