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Colonial Volkswagen of Westborough
Westborough, MA
2,753 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,753 reviews
December 20, 2024
The team at Volkswagen, Westborough was very knowledgeable and friendly. The process was done quickly and all questions were answered. I would definitely recommend if in need of a new vehicle. S knowledgeable and friendly. The process was done quickly and all questions were answered. I would definitely recommend if in need of a new vehicle. Specifically Scott, my salesperson was very honest, informed and helpful through this whole process. More
by eczermak
December 20, 2024
really dont know much about the dealership, Saw the VW add on tv and seemed like a great deal so we checked it out. add on tv and seemed like a great deal so we checked it out. More
by JOECRAIG41
Verified CustomerDecember 18, 2024
Very happy with our experience. I emailed Marc and told him what I was looking for in a used car and he reached out as soon as they had what I wanted. I emailed Marc and told him what I was looking for in a used car and he reached out as soon as they had what I wanted. More
by ****
Employees Worked With
December 13, 2024
Pleasant experience in buying my car, but requiring 15 words for this survey is kind of annoying words for this survey is kind of annoying More
by lmghiloni54
December 13, 2024
Aamir was exceptional. His follow up after the sale is a model to follow for other car salesmen. I would not hesitate to buy another car from Colonial and from Aamir. His follow up after the sale is a model to follow for other car salesmen. I would not hesitate to buy another car from Colonial and from Aamir. More
by JJFITZHOP53
December 13, 2024
Shopping for cars at Colonial VW was a positive experience. They are not pushy. Everyone was helpful and friendly. experience. They are not pushy. Everyone was helpful and friendly. More
by Katherine
December 11, 2024
Fantastic communication throughout the repair process. Bill was always available to answer questions, and the techs updated me with videos to show their work! Highly recommend bringing your vehicle here Bill was always available to answer questions, and the techs updated me with videos to show their work! Highly recommend bringing your vehicle here! More
by rrglo
Employees Worked With
December 11, 2024
Service was exceptional. Everything was done quickly and communication was great. Best experience I’ve had. Everything was done quickly and communication was great. Best experience I’ve had. More
by Seang827827
December 11, 2024
The car was serviced as expected and returned within a reasonable amount of wait time. No surprises or disappointments, and the service exchange was pleasant and helpful. reasonable amount of wait time. No surprises or disappointments, and the service exchange was pleasant and helpful. More
by tiguan2015
December 11, 2024
Best communication experience I've ever had when working with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone ca with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone call or text) and all the updates I received while waiting for a repair part to arrive and then once the work was completed. Huge help to a stressful situation dealing with car repairs while 300 miles from home! More
by hms
