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Colonial Volkswagen of Medford

Medford, MA

4.8
2,129 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,129 reviews

November 09, 2024

professional, helpful. the new vehicle was defective at pickup, but they arranged repairmen timely to have it fixed. More

by wanlmin96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

November 08, 2024

This was the easiest car transaction I’ve ever had to do. Volkswagen Medford was wonderful. Everybody was very helpful. I would highly recommend them. More

by mkrigman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

November 07, 2024

Everything was fine except the just under two hours it took to get an oil change that I had an appointment for and showed up early for. Two hours is unacceptable, especially with an appointment. More

by ALIAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2024

I had this thumping in my rear tire, I thought, which turned out to be the brakes. I knew the thumping was not right but the car has only 18000 miles. But as a safety issue I had them replaced. Now I fee More

by Sailor Woman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Maher
Nov 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2024

Stopped in to the service department with a minor tire pressure issue which was courteously & promptly attended to. More

by brownie.les
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Nov 06, 2024 -

Colonial Volkswagen of Medford responded

Les, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 05, 2024

Excellent service as always. Al was thorough and a pleasure to deal with. They fit me in on short notice, made some quick repairs, outfitted my vehicle with new tires and turned More

by LH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AL
Nov 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Al and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 05, 2024

The experience was great overall. I first reached out online while searching for options for my in-laws, and Daniel not only replied back very quickly but was able to answer all of my More

by Alham Ahmadzai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Colonial Volkswagen of Medford responded

Alham, It's great to hear that Daniel, John, and Keven were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

November 05, 2024

Good service and very responsive to any questions I had. I test drove the car a couple times, knew what I wanted, and they worked with me to get the color I wanted as well. I'd work with their sales team ag More

by rliu10304
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Colonial Volkswagen of Medford responded

It's fantastic to hear that Josh, John, and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

November 05, 2024

It's a very good station Medford Colonial Volkswagen. And excellent craftsmen Fast and quality service More

by valyamur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 03, 2024

Excellent service, communication and follow up. Dan was very thorough and coordinated the work efficiently and effectively. Recommended this VW to a colleague because of my continued satisfaction More

by MOAZZAM.AZIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Nov 04, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Dan here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com