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Colonial Chevrolet - Service Center

Acton, MA

4.6
623 Reviews
Call Service Center (978) 631-1211

623 Reviews of Colonial Chevrolet - Service Center

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October 21, 2024

It wasn’t as quick as I thought my appointment was at 8 am an I left about 10:30ish other than that it was fine More

by LSLICKCHICK
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Report | Print
Oct 22, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 17, 2024

I was a satisfied customer turned into a very dissatisfied (no longer a) customer. When I (the customer) was accused of being a liar, by the General Manager, I figured that was enough to prompt a More

by JPMCWALTER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
John Woodland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Bob = zero stars!, Tom O'Toole
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October 16, 2024

Great service from the appointment process To the great follow up after the service Would not service anywhere else More

by SERVICE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom O'Toole, Robyn Burst
Report | Print
Oct 17, 2024 -

Colonial Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

October 14, 2024

Great communication on my trucks progress with a video, fast turn around Great people Thank you so much More

by REDNOVA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Report | Print
Oct 14, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 09, 2024

A more descriptive diagnosis would have been nice , fast service , thanks for responding when I message More

by lilpatsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom O'Toole, Robyn Burst
Report | Print
Oct 10, 2024 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

October 09, 2024

Wonder people to work with. Friendly service and good work done. Pricing could be better, but that would be a gripe with everyone. Overall I enjoyed my experience. More

by Jamie Napolitano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Report | Print
Oct 09, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 09, 2024

This was my first visit to Colonial Chevrolet for service on my '22 Bolt EUV. The service techs did the regular 7500 mile service plus they were able to address an issue i had with the sunroof not closing. More

by poet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Report | Print
Oct 09, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

October 08, 2024

Very expensive. Rates are too high. Service good part was $120 labor was 7 times that More

by CORNETTAX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Report | Print
Oct 10, 2024 -

Colonial Chevrolet responded

We are very happy to hear Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

October 07, 2024

Thomas, the Service representative, was very helpful. The use of texts, updated status was informative. My Silverado was serviced promptly; including a brake repair. Liked using UBER arranged by the deal More

by ROGERHLARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Report | Print
Oct 08, 2024 -

Colonial Chevrolet responded

Roger, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

October 05, 2024

It was a pleasant experience from making the reservation, receiving videos of the progress of service to picking up my truck More

by randolph.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

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