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Colonial Chevrolet - Service Center

Acton, MA

4.6
578 Reviews
Call Service Center (978) 631-1211

578 Reviews of Colonial Chevrolet - Service Center

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September 13, 2024

The quality of the service and the time it took to perform it, was excellent. My only complaint was the high labor cost involved for a simple installation. Jim McLoughlin, my salesman and David Tang f More

by rmurray152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McLoughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tang
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Sep 15, 2024 -

Colonial Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. John Woodland General Manager jwoodland@colonialchevrolet.com

September 12, 2024

Efficient Al was very professional and remembered me from when I was there last which is nice. He even asked about my daughter who was pregnant the last time we were there he has a great memory! More

by yurkos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that Al had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

September 11, 2024

Monica and Trevor were top notch. From estimate to completion, the service level was outstanding More

by dperry8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Colonial Chevrolet responded

We are very happy to hear that Monica and Trevor provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 09, 2024

Customer Service was polite and knowledgeable. My car was repaired promptly. Price was very high, though. More

by VCOLE108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names.
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Sep 09, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

September 07, 2024

I brought my 2023 Tahoe in for service and Tom had my service complete with in 1 -1/2 hours. I was so pleased so I could be on my day to finish othewr tasks. More

by bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2024 -

bob responded

Colonial Chevrolet Sep 7, 2024 bob I brought my 2023 Tahoe in for service and Tom had my service complete with in 1 -1/2 hours. I was so pleased so I could be on my day to finish othewr tasks. A follow up to my issues back in April 2024 regarding my leather seats. I am happy to report that Tom, Bob and John Woodland had taken care of my leathe rissues and I am very happy with the results. Bob DiTucci

Sep 07, 2024 -

bob responded

I brought my 2023 Tahoe in for service and Tom had my service complete with in 1 -1/2 hours. I was so pleased so I could be on my day to finish othewr tasks. A follow up to my issues back in April 2024 regarding my leather seats. I am happy to report that Tom, Bob and John Woodland had taken care of my leather issues and I am very happy with the results. Bob DiTucci

Sep 09, 2024 -

Colonial Chevrolet responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

September 05, 2024

Purchase of vehicle went very smooth and was pleasant. Luke was excellent to deal with and I came away happy with the experience. They were able to get me into the car, complete trade, financing and all More

by mikezq8
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Hrinishin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luke met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

September 02, 2024

Everyone I worked with was top notch, all the way from start to finish even getting an inspection sticker. I will be going no place else to buy my next car or truck. More

by flanned
Recommend Dealer
Yes
Employees Worked With
Shawn Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailey George
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

August 22, 2024

Professional & Friendly. Bobby got my car in right away. I would recommend this dealership to my friends and family. More

by judithkeefe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Colonial Chevrolet responded

Judith, Thanks for sharing your thoughts about your experience with Colonial Chevrolet. Robert and our team appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

August 19, 2024

Great experience with Tom and the Service Dept team. My vehicle was done as promised. More

by vbosox5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

August 16, 2024

Professional services rendered, courteous service personnel and very short wait time to finish the job More

by BILLC8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2024 -

Colonial Chevrolet responded

Thank you, Bill, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

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