Back

Colonial Chevrolet - Service Center

Acton, MA

4.6
578 Reviews

578 Reviews of Colonial Chevrolet - Service Center

Sort by
September 21, 2024

No idea who Robert Webb is. Matt and Parrish is who we delt with. Matt was good but communication could have been better. Parrish was helpful supportive and knowledgeable. Unf More

by jean.thistle21
Recommend Dealer
Yes
Employees Worked With
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt - salesman
Sep 21, 2024 -

Colonial Chevrolet responded

Jean, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. John Woodland General Manager jwoodland@colonialchevrolet.com

September 20, 2024

David went above and beyond to ensure my satisfaction with his kind and knowledgeable attitude. More

by MITCHELL-STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Maxner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Arsenault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Hrinishin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tang
Sep 21, 2024 -

Colonial Chevrolet responded

Michell, We are very happy to hear David provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 20, 2024

Took vehicle in for check engine light under warranty. Service guy told me it might cost me - did not like that since he had no idea. When I got car back check engine light came on again the next mornin More

by EDWARD.FULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tang
Sep 21, 2024 -

Colonial Chevrolet responded

Edward, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. John Woodland General Manager jwoodland@colonialchevrolet.com

September 20, 2024

Service was inspection. It was handled efficiently Robert Webb was friendly and efficient Hiked on the Rail Trail while work was performed. The Rail Trail proximity i More

by SLOUTREL
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

September 20, 2024

Outstanding! ! Service representatives were professional, courteous, and organized. Great communication and quality service. We’ll be back! More

by david.j.palka
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tang
Sep 21, 2024 -

Colonial Chevrolet responded

David, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

September 17, 2024

Professional staff who effectively communicate your service needs and provide you with realistic and economical options to servicing your vehicle More

by randolph.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Colonial Chevrolet responded

Randolph, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 16, 2024

Very polite and attentive to all issues regarding the repair of my truck in a timely manner. More

by diamonddave73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tang
Sep 16, 2024 -

Colonial Chevrolet responded

Dave, Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

September 16, 2024

Quick and efficient staff was very helpful, I got the oil changed and I was out of there More

by DENNISSMITH2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Colonial Chevrolet responded

Dennis, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 15, 2024

Very thorough and easily scheduled! The video of the vehicle with service tech commentary was helpful. More

by johnparkerhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

September 13, 2024

Very fast and easy service. Wasn't aware oil changes are actually cheaper at the dealership. Will continue to get car serviced here. More

by jmhiggins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

...
4
...