Back

Colonial Chevrolet - Service Center

Acton, MA

4.6
572 Reviews

572 Reviews of Colonial Chevrolet - Service Center

Sort by
September 11, 2023

Though the wait was a bit long at 1 hr 45 min, the service manager apologized and gave me a $20 coupon which brought the price to below what I was expecting to pay so overall the experience was good. More

by DKWELLS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Otoole
Sep 12, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

September 08, 2023

Always Fast and excellent service. I would highly recommend this Dealership to anyone. I bought my vehicle back in 2015. And go back for service even though there 20 miles away. Excell More

by INFO98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson, Robert Reizner
Sep 10, 2023 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

August 25, 2023

It was nice to see a steady flow of activity in the Service Department. I was waited on efficiently. All questions and requests were quickly answered. Good relaxing area to wait. What else would you More

by KBM_MSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Aug 26, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

August 22, 2023

I have used Colonial Chevrolet for years and the service has always been the best More

by Tim Carell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Aug 23, 2023 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Tim, for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

August 17, 2023

Great service, the staff members are very knowledgeable. Very helpful in person and on phone More

by ROYKRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Aug 21, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

August 12, 2023

I had a mostly good experience this time. It appears the correct repair was done, and it wasn't too expensive. The Uber rides back to my house and to the dealer were great and the attendant w More

by EBGITELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
Aug 14, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. Thank you for your business. John Woodland General Manager jwoodland@colonialchevrolet.com

August 08, 2023

The wheel alignment was not done correctly and this caused a safety issue and the vehicle had be returned the next day. More

by GPHEALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 10, 2023 -

Colonial Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. John Woodland General Manager jwoodland@colonialchevrolet.com

August 06, 2023

Excellent service and friendly. Provided transportation to my home. Told me that there was an additional free service for my corvette. Excellent communication. More

by VZE24V5S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Aug 10, 2023 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

August 04, 2023

This dealership has been ok wish there was a little more communication on what’s actually going on and how long it will take. More

by WATERS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Aug 05, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

August 01, 2023

Fast and reliable service. Easy to setup appointment. Would recommend to anyone. Friendly service writers. More

by STEVE.Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Colonial Chevrolet responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

...
19
...