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Colonial Chevrolet - Service Center

Acton, MA

4.6
580 Reviews

580 Reviews of Colonial Chevrolet - Service Center

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September 28, 2023

Easy to schedule maintence Matt the salesman in 1-2-21 to purchase my 2021 Silverado was easy to deal with not a pushy one hit wonder More

by learysg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

New charges were added to the final bill that weren’t added in the past devices and now appears even though not used More

by TIENHNGUYEN009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Sep 29, 2023 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

This dealership has been excellent. They are friendly and provide great customer service and care about their customers! More

by marcy_bois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Sep 29, 2023 -

Colonial Chevrolet responded

Marcy, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

September 25, 2023

Getting an appointment for my vehicle was fast. The parts were in stock and the turnaround time was excellent. More

by CATHY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Sep 26, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Cathy, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

September 24, 2023

Appointment scheduling was easy. Staff greeting was friendly. At check-in addition services were not pushed even after asking if other services should be done. We agreed to do it More

by ajsleger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Colonial Chevrolet responded

Thank you! Allen and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

September 21, 2023

Quick and efficient service. Friendly staff.. No pressure add ons. Clean waiting area. Informed me of services needed. More

by Moosegirl227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Colonial Chevrolet responded

We are very happy to hear Luke provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 17, 2023

Very professional service department with repairs completed in a timely fashion and no return visit. More

by mbaraldiassociates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Stephen Carlson
Sep 18, 2023 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

September 12, 2023

Always excellent and efficient service and the waiting. Area is clean and comfortable. Also it is nice to have discount coupons to use More

by GRANPME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Sep 13, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

September 11, 2023

Though the wait was a bit long at 1 hr 45 min, the service manager apologized and gave me a $20 coupon which brought the price to below what I was expecting to pay so overall the experience was good. More

by DKWELLS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Otoole
Sep 12, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

September 08, 2023

Always Fast and excellent service. I would highly recommend this Dealership to anyone. I bought my vehicle back in 2015. And go back for service even though there 20 miles away. Excell More

by INFO98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson, Robert Reizner
Sep 10, 2023 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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