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Colonial Chevrolet - Service Center

Acton, MA

4.6
580 Reviews

580 Reviews of Colonial Chevrolet - Service Center

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December 10, 2023

Overall the dealership was great. The issue was waiting for parts, which is not the dealership's fault due to the strike. Vehicle was dropped off on 10/26/23 and was not completed unt More

by DBETTENCOURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

December 09, 2023

Everyone was very professional and friendly. I waited for my car to be serviced and there was plenty of space to work remotely while I waited. It was a great experience. More

by JULIESUMMERS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

December 08, 2023

Kyle was very helpful with resolving my tire issue. He reassured me that all four tires was in good condition, especially for the winter season. Thank you for his excellent service. The mechanic was tr More

by Anne-Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Anne-Marie, and we are thrilled that you found your experience with Kyle here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

December 06, 2023

They were great to communicate with, and resolved my problem quickly. I would definitely go back for service again More

by danbilek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 06, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Dan, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

December 04, 2023

Happy with my service and like the oil change and rotation specials. Will be back More

by ltbbfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lyra
Dec 05, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

November 30, 2023

Diagnosed my issue with my 2020 Bolt. Told me 2 weeks to order new battery and then install it. Part arrived and was installed in 2 weeks. Great job and they gave me loaner vehicle to us More

by KFINNERTY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 01, 2023 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 28, 2023

Did a great job getting my suv fixed and back on the road. I had a problem And they fixed it More

by george.colarullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Colonial Chevrolet responded

George, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 22, 2023

Excellent service, got resolution on my tire quickly. Very satisfied. Will come back again when any problem happens. More

by DAVIDCARLSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Nov 23, 2023 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

November 16, 2023

There were a few items that I found after the truck was returned to me. 1. the drain plug to the transfer case was not tightened, which resulted in a small leak. 2. after the tire rotation, the tire sens More

by brsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. John Woodland General Manager jwoodland@colonialchevrolet.com

November 14, 2023

unfriendly and overbearing attitude, no eye contact during conversation, and did not listen to me until I showed the technical service bulletin. More

by TF4
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Colonial Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. John Woodland General Manager jwoodland@colonialchevrolet.com

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