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Colonial Chevrolet - Service Center

Acton, MA

4.6
552 Reviews
Call Service Center (978) 631-1211

552 Reviews of Colonial Chevrolet - Service Center

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October 03, 2023

I don't think they were listening to my concerns or completed the work. There were questions still unanswered and issues not looked at More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Colonial Chevrolet responded

Joe, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. John Woodland General Manager jwoodland@colonialchevrolet.com

October 02, 2023

Your employees are courteous and professional. Any questions I asked were answers and explained completely. More

by MARYWATKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Colonial Chevrolet responded

Thank you, Mary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

This dealership has been excellent. They are friendly and provide great customer service and care about their customers! More

by marcy_bois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
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Sep 29, 2023 -

Colonial Chevrolet responded

Marcy, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

New charges were added to the final bill that weren’t added in the past devices and now appears even though not used More

by TIENHNGUYEN009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Report | Print
Sep 29, 2023 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

Easy to schedule maintence Matt the salesman in 1-2-21 to purchase my 2021 Silverado was easy to deal with not a pushy one hit wonder More

by learysg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 25, 2023

Getting an appointment for my vehicle was fast. The parts were in stock and the turnaround time was excellent. More

by CATHY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Sep 26, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Cathy, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

September 24, 2023

Appointment scheduling was easy. Staff greeting was friendly. At check-in addition services were not pushed even after asking if other services should be done. We agreed to do it More

by ajsleger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Colonial Chevrolet responded

Thank you! Allen and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

September 21, 2023

Quick and efficient service. Friendly staff.. No pressure add ons. Clean waiting area. Informed me of services needed. More

by Moosegirl227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Colonial Chevrolet responded

We are very happy to hear Luke provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 17, 2023

Very professional service department with repairs completed in a timely fashion and no return visit. More

by mbaraldiassociates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Stephen Carlson
Report | Print
Sep 18, 2023 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

September 12, 2023

Always excellent and efficient service and the waiting. Area is clean and comfortable. Also it is nice to have discount coupons to use More

by GRANPME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Sep 13, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

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