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Colonial Chevrolet - Service Center

Acton, MA

4.6
552 Reviews

552 Reviews of Colonial Chevrolet - Service Center

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December 23, 2023

They said they would order my heated steering wheel and they didn’t . I had an appointment to do my oil change and the steering wheel at the same time. Now I need to make another appointment when the steer More

by VKGILBERT219
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2023 -

Colonial Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. John Woodland General Manager jwoodland@colonialchevrolet.com

December 23, 2023

Mr Webb, Bobby, is super efficient, personable and easy to deal with ( just like Dan Dinsmore taught him to be ). He deserves a raise . More

by TR33FROGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

Colonial Chevrolet responded

Thank you! Robert and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

December 10, 2023

Overall the dealership was great. The issue was waiting for parts, which is not the dealership's fault due to the strike. Vehicle was dropped off on 10/26/23 and was not completed unt More

by DBETTENCOURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

December 09, 2023

Everyone was very professional and friendly. I waited for my car to be serviced and there was plenty of space to work remotely while I waited. It was a great experience. More

by JULIESUMMERS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

December 08, 2023

Kyle was very helpful with resolving my tire issue. He reassured me that all four tires was in good condition, especially for the winter season. Thank you for his excellent service. The mechanic was tr More

by Anne-Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Anne-Marie, and we are thrilled that you found your experience with Kyle here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

December 06, 2023

They were great to communicate with, and resolved my problem quickly. I would definitely go back for service again More

by danbilek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 06, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Dan, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

December 04, 2023

Happy with my service and like the oil change and rotation specials. Will be back More

by ltbbfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lyra
Dec 05, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

November 30, 2023

Diagnosed my issue with my 2020 Bolt. Told me 2 weeks to order new battery and then install it. Part arrived and was installed in 2 weeks. Great job and they gave me loaner vehicle to us More

by KFINNERTY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 01, 2023 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 28, 2023

Did a great job getting my suv fixed and back on the road. I had a problem And they fixed it More

by george.colarullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Colonial Chevrolet responded

George, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 22, 2023

Excellent service, got resolution on my tire quickly. Very satisfied. Will come back again when any problem happens. More

by DAVIDCARLSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Nov 23, 2023 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

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