Colonial Chevrolet - Service Center

Got oil changed. I was able to book an early morning appointment well in advance. Everything went smoothly. Great job. I was able to book an early morning appointment well in advance. Everything went smoothly. Great job. More

Bought a used car from them. After a month had a problem with a cylinder. They were able to sneak me in the day I called to diagnose and luckily had parts in stock. Fixed it same After a month had a problem with a cylinder. They were able to sneak me in the day I called to diagnose and luckily had parts in stock. Fixed it same day under warranty. The quick response and fix helped avoid family logistical problems. Very appreciative More

The technical service is excellent! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! More

Easy to schedule. Got the job done. But very expenses compared to alternatives nearby. Communication was not the best. I called and left a message with an important qu Got the job done. But very expenses compared to alternatives nearby. Communication was not the best. I called and left a message with an important question during the service and they never called me. More

Robert the service writer was very helpful and cordial. He kept me informed of the progress of my vehicle's service and let me know promptly when it was ready. The technician (apparently) did everything re He kept me informed of the progress of my vehicle's service and let me know promptly when it was ready. The technician (apparently) did everything requested. More

I had a very good experience. The job was well done within the promised time frame. The job was well done within the promised time frame. More

Had my rear brake pads replaced April 2023($500) was told didn’t need rotors because they were fine. February 2024 brought vehicle in because the brakes were grinding in reverse. Played the video with then l didn’t need rotors because they were fine. February 2024 brought vehicle in because the brakes were grinding in reverse. Played the video with then loud noise. They said they couldn’t duplicate, mentioned rust on the rotor and said you’ll be fine. 6 weeks later, “service brake system” warning. Brought the vehicle in and was told need pads and rotors for $850. Even though they were just done a year ago I was told “I don’t know why they didn’t replace the rotors too, we don’t do just pads and that that tech is no longer with us.” Obviously they did just replace only the pads. Offered $100 off. Did not perform the service, will be taking my vehicle elsewhere going forward. Additionally, on a prior visit, scratched my door and tried to fix by buffing it out and now I have clear coat damage. More

They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and rigid a program. More

I feel this is the only Service Department I can trust with my three Chevrolets, with my three Chevrolets, More

Great customer service from the Service Department. Always kept me informed. Pleasure working with them Always kept me informed. Pleasure working with them More