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Colonial Chevrolet - Service Center

Acton, MA

4.6
572 Reviews

572 Reviews of Colonial Chevrolet - Service Center

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November 05, 2024

l have been a customer of, now Colonial Chevrolet, since 1983 when it was Acton Chevrolet. Mostly the same staff, always the same great service. I would not change dealerships for any reason. More

by bill72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

Customer Service was great. Got my vehicle in one day after calling for an appointment and got all the work finished in one day! More

by info@villageeuropean.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

Satff here are very Courteous, Take time to listen. Kept me updated on how things were going. More

by ED.ACHESON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Ed, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

November 01, 2024

Bobby and his team are fantastic ! From the appointment process, reception and follow up. I was kept up to date on the progress of my car. More

by SERVICE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bobby met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

October 31, 2024

I called to have two check engine codes and the lower valve body diagnosed. The next morning I received a text saying I needed a new transmission and it would cost 7500. When I called to discuss it with More

by scottyc77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Robert Fahey Service Director 978-263-1000 rfahey@colonialchevrolet.com

October 21, 2024

Your team was prompt, courteous, and the vehicle was taken in ahead of schedule to estimate our vehicle. The call back to us was quick and pricing was reasonable. I also noticed that the facilities was More

by pjussaume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Paul, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

Great customer service and professional . They seem to care about my car and me. That’s why I keep going back More

by sgilbert.gilbert961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

Great service as always, on time, courteous and professional. Was updated throughout and was on my way even earlier than expected. More

by revsboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

It wasn’t as quick as I thought my appointment was at 8 am an I left about 10:30ish other than that it was fine More

by LSLICKCHICK
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 17, 2024

I was a satisfied customer turned into a very dissatisfied (no longer a) customer. When I (the customer) was accused of being a liar, by the General Manager, I figured that was enough to prompt a More

by JPMCWALTER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
John Woodland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Bob = zero stars!
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