Cobb County Toyota - Service Center

I scheduled an appointment online requesting specific things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I get a text asking me to meet my technician to discuss a few things. This is when I got extremely mad. I was told several more things that “could be” fixed on my car totaling close to $3,000. I asked for specific service so do NOT take my car apart looking for things that need to be fixed. The car is over 20 years old. Let it be. After I refused all of the additional requests, I was told it would only be about 30 more minutes. I spent FIVE hours at your dealership. Yes, FIVE FLIPPING hours when I should have been at work. I have been using this dealership for years and so do my family and friends. They will no longer be using your services. This was the WORST customer service experience I have had in a long time. I was visibly angry and frustrated, but no one there asked if they could help or anything. Where are your managers? Had I not been hours late to work, I would have found one. It could have all been avoided had your technicians just did what I asked and not try to push additional service on me. More

After change to new ones, breaks are still not working. I’m not satisfied with the service provided yesterday I’m not satisfied with the service provided yesterday More

Very good experience. Everybody that I worked with provided excellent customer service and made it very easy. Everybody that I worked with provided excellent customer service and made it very easy. More

Good attention from the representative and how he explained to me what my car needed. explained to me what my car needed. More

Been coming here for over 10 years Unfortunately, my relationship ends here. Todd and Zach are bad for the Toyota brand. Both were aloof and condescending and personally need to get some training in c relationship ends here. Todd and Zach are bad for the Toyota brand. Both were aloof and condescending and personally need to get some training in customer relationship management. I've owned Toyotas for 35 years and will be buying another soon. It's a shame that the people who are supposed to be the head of service are the cause for this dealership not only losing a service customer but a new car sales customer as well. I hope the owner of this shop gets it and is more selective in who they choose to manage and interact with customers. More

Courteous service. Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pri Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pricing. More

Brent was very helpful in diagnosing the problems and ordering replacement parts for my 1998 Camry. ordering replacement parts for my 1998 Camry. More

They did amazing work, It took a bit of time for the repairs and complete but it looks brand new. repairs and complete but it looks brand new. More

Very happy with dealership. They have resolved all my issues with the exception on my 2nd key fob, which I know is not their fault. I bought my car in Dec. 2022 and still no 2n They have resolved all my issues with the exception on my 2nd key fob, which I know is not their fault. I bought my car in Dec. 2022 and still no 2nd key fob. More

All good. Why does the men bathroom not have a urinal? Great system for getting oil changed Why does the men bathroom not have a urinal? Great system for getting oil changed More