Cobb County Toyota - Service Center

Three times I was told my vehicle was ready and to go to dealership and three times it was not ready. A second market trailer hitch was installed instead of the Toyota trailer hitch. Contract was signed on dealership and three times it was not ready. A second market trailer hitch was installed instead of the Toyota trailer hitch. Contract was signed on December 11 and did not get vehicle until December 30th. Ordered vehicle in the beginning of November. Felt like they were trying to get over on me because I was a woman and pressuring me to either cancel contract or signed the acceptance of the vehicle with no trailer hitch and or the wrong trailer hitch. More

Did not receive a 5 star due to lack of updates from Service Advisor….. had to repeatedly call for updates…. Not Professional Service Advisor….. had to repeatedly call for updates…. Not Professional More

Originally, I was told that it would take 3-4 hours to complete recall. We left the vehicle and I called after 5 hours and was informed that vehicle would be ready in 30 minutes. When I arrived, Jeff conf complete recall. We left the vehicle and I called after 5 hours and was informed that vehicle would be ready in 30 minutes. When I arrived, Jeff confronted me and instead of being polite, he rudely asked "who told you that?" and then rudely stated it would be another 45 minutes. Vehicle was finally ready after 6.5 hours and the dashboard has grease/black marks on it. Worst service ever from a Toyota dealer. More

Nice guys. Patient and communicative. Got new tires and a repair on a strut. Honest. Patient and communicative. Got new tires and a repair on a strut. Honest. More

Simon is great to work with. Always explains what needs to be done. Been going to CCT since 1994. Sales, service and parts always helpful. Would recommend dealership to all of ou Always explains what needs to be done. Been going to CCT since 1994. Sales, service and parts always helpful. Would recommend dealership to all of our friends and family. More

Simon Chan in the service dept. was very informative on the service to my car. Appreciate the care taken for my 60,000 maintenance. was very informative on the service to my car. Appreciate the care taken for my 60,000 maintenance. More

Service was good. Took a little longer than expected (1 1/2 hrs) but it was a holiday week. Took a little longer than expected (1 1/2 hrs) but it was a holiday week. More

Great service desk, shoutout to J. C. Great service desk, shoutout to J.C. Great service desk, shoutout to J.C. C. Great service desk, shoutout to J.C. Great service desk, shoutout to J.C. More

All of the service desk workers were very nice and willing to answer any questions that I had about anything specific about auto parts and my car in general. willing to answer any questions that I had about anything specific about auto parts and my car in general. More

Service has always been quick and efficient with great communication. I appreciate their flexibility and willingness to do what is right! communication. I appreciate their flexibility and willingness to do what is right! More