Cobb County Toyota - Service Center

Everything about my service was smooth. The shuttle to work was easy, communication was great. Carlos Ortega was very helpful and accommodating. The shuttle to work was easy, communication was great. Carlos Ortega was very helpful and accommodating. More

Great experience. Fast and far pricing of services. I would recommend them to my friends and family. Fast and far pricing of services. I would recommend them to my friends and family. More

Great job. I did not have to wait very long and my service person was very nice and accurate about the time frame it would take for the service. I did not have to wait very long and my service person was very nice and accurate about the time frame it would take for the service. More

Wait time was 2 hours. I told them I needed my maintenance for 35k miles which I assumed was an oil change. Service provider did not tell me it was just a tire rotation. I I told them I needed my maintenance for 35k miles which I assumed was an oil change. Service provider did not tell me it was just a tire rotation. I would have come another day. Very frustrated. In the future I will ask what service is performed. I also asked for a new cabin filter and it was not done. More

I wouldn't go anywhere else for service because Cobb County Toyota is the best! County Toyota is the best! More

Today I came in with two of my cars. An 2013 Avalon and 2019 Tacoma. I had two different advisors today. Brent Stump. He was helpful and got me squared away. Also, today I had anothe An 2013 Avalon and 2019 Tacoma. I had two different advisors today. Brent Stump. He was helpful and got me squared away. Also, today I had another advisor that was new to me. Simon Chan. He will be my other go to person. He listened to what I needed, wrote in notes and took care of the issue. The Avalon had issues that required extra assist. An honorable mention goes to Carlos Ortega who is always been my go to person. Understanding, helpful and friendly. More

Simon is very knowledgeable and took my concern (smell of gas) very seriously. I knew I was in good hands immediately. gas) very seriously. I knew I was in good hands immediately. More

They offer great customer service and a really comfortable waiting room. Also they are very close to my home. comfortable waiting room. Also they are very close to my home. More

I sat drinking coffee and watching tv. The workers were very kind, attentive and polite. The workers were very kind, attentive and polite. More

Check in at service bay was a zoo. Cars lined up and only a few people working the desks. Customers were milling about trying to figure out if there was a line to receive people in the Cars lined up and only a few people working the desks. Customers were milling about trying to figure out if there was a line to receive people in the order they arrived. There was no such option - pick a desk and wait. Phone calls come before customers onsite so you end up waiting for a long phone call to end, only to be told to see someone else. Car was not cleaned before delivery and was promised it would be done when we returned it for aftermarket modification. They kept the car all day (promising to have it out by 3pm) when we called at 4pm, nobody could tell us the status. Finally called us at dinner time and said we could pick up the key at the reception desk. The key was eventually found but nobody seemed to know where it was parked. Once I found the car it was immediately obvious that it had not been cleaned. If this lack or organization is any indication of how the mechanics do their work, I would fear to have work done at this facility. More