Cobb County Toyota - Service Center

Got me in and out. Very happy the way I was treated. Would go back for more service. Very happy the way I was treated. Would go back for more service. More

Cobb County toyota has been a great dealship to use for maintenance They are informative about needed service and perform the service in the time promised. I prefer to have toyota parts especially with maintenance They are informative about needed service and perform the service in the time promised. I prefer to have toyota parts especially with bracks. The shuttle to take you to near by stores worked out great. Thanks More

Worst experience I have ever had. They were the only dealer I have ever been to that has tried to extort extra money out of a customer BEFORE they even do the service on a car. If a d They were the only dealer I have ever been to that has tried to extort extra money out of a customer BEFORE they even do the service on a car. If a dealership cannot afford to pay their employees while waiting on a reputable Warranty Company to pay a claim they should not be in business. Not to mention they tried to charge $750 MORE than another Toyota dealer down the road. Todd was rude and tried to question my intelligence multiple times. I would NEVER recommend them to anyone. I had to have my truck towed to a dealer who actually puts the customers experience first. The only way they would service my truck is if I paid them $2,250 before the work was done. Only to tell me the only way I could get a refund is if the Warranty company pays their obnoxiously over priced service bill. Which was 4 grand more than the second dealer I took the vehicle to. Will never be there again. Not to mention the 1st time I brought the truck in it was misdiagnosed and they let me leave in a faulty truck. Their explanation for this was “we cannot take the time to find an issue on every car that comes in, we let you leave and wait till the issue comes back then we will do a true diagnosis” which is a terrible way to run a business. More

Truly outstanding service! Cobb Couinty Toyota never fails to maintain my vehicle in a professional and timely manner! Cobb Couinty Toyota never fails to maintain my vehicle in a professional and timely manner! More

This dealership is shady. They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call ce They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call center. So they “muck up” many protocols and procedures that the actual dealership has. They tell you incorrect info like they know. They u get to the dealership and it’s all wrong info. More

I went in to get a 6 month oil change after purchase, and was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service th was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service the next day, and was told I had to wait for 10k miles. More

JC was outstanding. He told me that the symbol on the dash indicated that lane deviation was working. I thought it meant I had problem. I will certainly use Cobb Coun He told me that the symbol on the dash indicated that lane deviation was working. I thought it meant I had problem. I will certainly use Cobb County Toyota for any service needs I have on my 2024 Venza. They were able to give an appointment the day after I called. I really appreciated the ability to get an appointment so quickly. More

A job that was quoted to take two hours took four. I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was then told “they needed to top off the fluids and take it on a test drive”. I could see the car sitting in the bay. The hood was down. Sure. It was the ready a few minutes later. Was it a ghost test drive? More

I have been coming to Cobb County Toyota since 2016 and generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations, scope of repair recommended by the service tech changed after discussing their original troubleshooting, and the suggested repair seemed like overkill just to restore cold air to the truck cabin. After declining the repair, I am fine with the $90.00 assessment fee, but when I picked up my truck the following morning, someone left my rear, driver side window partially down and it resulted in the rear of the cab drenched with water from a heavy thunderstorm the night before. With how uninviting and busy all the service hosts were that morning, I was too disgusted to go back in and voice my complaint. The overriding concern is that your techs should be trained to fix the single part that is broken on a system and not replace the entire system at risk of getting a call back for a recurrence of the original issue. If that is the philosophy behind it, why not just scrap the whole truck and replace it, just to be on the safe side. Your team has to be better than this. More

Prompt appointment, prompt service. I would highly recommend. Very courteous service personnel, and comfortable waiting area. I would highly recommend. Very courteous service personnel, and comfortable waiting area. More