Cobb County Toyota

I've used this dealership for many years and have been leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I relu leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I reluctantly signed up for a "First Mile Vehicle Service Contract" without having read all the details, as one can never do without spending time to carefully read it. Upon returning home, I carefully read the Service Contract and decided to cancel after reading that "This Service Contract Runs Concurrent With, and is Secondary to, Any Applicable Manufacturer's Warranty" and that the "Service Contract could be canceled at any time by contacting the selling dealer." With only 2 miles on the vehicle at the time of leasing, I determined that a Service Contract was not really needed or beneficial and decided to cancel. I called one of the sales reps to inform him that I was returning the next day to have the Service Contract canceled. Since I had another appointment two days later to attend to a problematic issue with Connected Service, I was informed that I could make one trip to have both done that same day. Since the finance rep would not be there, I was informed that the cancellation could be handled by another rep. So in two days, I returned to CCT to have these issues attended to. After spending almost two hours with the rep and Connected Service, and finally getting that issue fixed, I spent another hour awaiting a finance rep who was supposed to attend to the cancellation. However, the finance rep stated that the cancellation could not be done and that I would either need to address the change with the finance rep at Cobb County Toyota (CCT), who sold me the Service Contract, or to contact South East Toyota Finance (SETF), who was financing the lease. All I needed was to have the monthly payment for the Service Contract removed, which would lower the monthly lease payment. He informed me that SETF would determine how the monthly payment would be handled, either by lowering the terms of the lease or reducing the monthly payment, and that CCT was unable to do it. Very disheartened, I communicated with the second sales rep, who informed me that once I called SETF, I could ask that my lease terms not be reduced but that the monthly payments be reduced instead, thus making the payment affordable for me. I was assured that this was done before and felt confident when I left CCT. The following morning, I received a call from the finance rep who sold me the Service Contract, as he had heard that I wanted a cancellation. He informed me that if I had returned the day after, it could have been done. I considered tis call to be respectful and his attempt at customer satisfaction. This made no sense though, as it clearly states on the Service Contract that: "You may cancel this Service Contract at any time. The Selling Dealer will assist with your cancellation..." Lo and behold, when I communicated with Customer Service at SETF, I was informed that CCT was the only body to make the change; that SETF can reduce the terms of the lease by approximately 5-6 months, but the full amount, including the monthly Service Contract amount, would need to be paid until the end of the lease terms. While I understood the option, I tried to impress upon them that because of budget constraints, it would be best for the payments to be reduced. I did not want to reduce the lease terms. The following day, I texted the sales rep and asked for the Sales Manager's name and phone number so I could speak with him personally about what I considered to be a misleading and deceptive statement about cancellation if the Service could not be canceled "at any time." The sales rep never responded. I proceeded to text the other sales rep, who informed me that he was with a customer, but he never returned my call. Such lack of empathy and dismissiveness by the reps was unexpected. I now contemplate whether to ever use or recommend this dealership again. More

Very helpful in diagnosing the problem with my car. My Service, Jeff, explained the items that needed to be addressed. Friendly. My Service, Jeff, explained the items that needed to be addressed. Friendly. More

Brenton has been great to work with on every visit for my truck. The service is quick and communication is clear during the entire process. truck. The service is quick and communication is clear during the entire process. More

The salesman was very friendly and knowledgeable. He really helped me with picking the right car for the best price. He really helped me with picking the right car for the best price. More

They found a lot of problems that I was unaware of. Overall, it was a very positive experience. Overall, it was a very positive experience. More

Anthony in the service center completely took care of me. Called my extended warranty company, got everything covered and Toyota paid an extra day for my rental. They test drove my vehicle and made sure ever Called my extended warranty company, got everything covered and Toyota paid an extra day for my rental. They test drove my vehicle and made sure everything was good. Didn't take very long to repair. Also oil changes are always in and out in less than 45 mins. Best dealership service I've ever dealt with! More

I am never disappointed when I visit Cobb County Toyota. My satisfaction is their goal! My satisfaction is their goal! More

Austin Meek was very helpful and understanding. He explained in detail everything that needed to be done. He explained in detail everything that needed to be done. More

Austin Meek is very helpful, he is kind and friendly and he know what he is talking about and keeps you updated he know what he is talking about and keeps you updated More

Jeff was very easy to work with. He was very professional and informative about what had to be done to the car.. He was very professional and informative about what had to be done to the car.. More